1.5.2.1. What HQ Does Not Provide Assistance On

We aim to provide all the information you need to run your clinic smoothly with Clinic HQ. At the same time, we want to be clear about the areas we are unable to troubleshoot or support.

Dymo Printers

For printer issues, please refer to our Troubleshooting Page.

Dymo Support Contact Information

• Phone: 877-724-8324.
• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST.
• You can also open a help ticket with Dymo here

Transactions Processed Directly Through MX Merchant

Please note that we cannot adjust or correct refunds in Clinic HQ if they were processed directly through MX Merchant. We also no longer provide support for individual transactions handled in this way.

For guidance on processing refunds:

• See the Refunds Section for instructions within Clinic HQ.
• Refer to the "":{TOPIC-LINK+never-process-refunds-in-mx-merchant-first}Manual Section for refunds processed directly in MX Merchant.

⚠️ Important: Clinic HQ does not provide support for:

• Dymo label writers.
• Transactions processed directly through MX Merchant.