24.14.2. Dymo Set Up

To print labels in HQ, you must use a Dymo Wireless LabelWriter and a Windows-based device such as a PC or Surface Go tablet. Printing from Mac devices is not supported.

Note: We no longer provide troubleshooting support for Dymo 450 models, Dymo 550 models, or any Dymo printers connected to a Mac.

DYMO Driver Installation Video

The video below walks through the correct process for installing the Dymo LabelWriter driver required for use with HQ.

HERE IS A VIDEO ON HOW TO INSTALL THE DYMO LABELWRITER DRIVER

The Dymo Wireless LabelWriter is the best option for printing labels.

• It does not need to be connected to a single computer.
• It works well with Surface Go tablets.
• It allows the use of third-party label brands.

The Dymo 550 model requires Dymo-brand labels only, which makes it a less desirable option.

Step 1: Order Label Printer and Compatible Labels

• Recommended Printer: Here's link on Amazon
• Recommended labels: There are many sizes of labels, but our suggestion is to order 2 ¾ x 2 1/8 with a “caduceus watermark.” HERE'S A LINK to view and order at Amazon. Note: 550 Label writers cannot run these labels.

Installing the Dymo Wireless LabelWriter Driver

It might seem like you can simply search for “Dymo Wireless Driver” and download the correct one — but that’s not the case. This is because Clinic HQ is a web-based platform and the default recommended Dymo software DYMO CONNECT is not compatible.

The correct driver for web-based printing is linked below. Be sure to use only this version to ensure compatibility with Clinic HQ. Dymo Wireless LabelWriter (also 450 machine)

Windows: Click the link here to download the driver from Dymo's Website: DLS8Setup8.7.4.exe

1. Once the driver has installed, you will be prompted to plug in your labelwriter via USB cord to your computer.
2. You should then plug in the label writer (it should have two cords).
3. Then go to the Start menu for your computer, navigate to Dymo and turn on DYMO WebService.
4. Make sure it’s turned on by going to the “Show Hidden Icons” dialogue box in the lower right screen.
5. Click on the Dymo WebService icon and if it’s not already selected, select Start Service.

Input Label Size And Settings

1. Go to Settings > Prescription Labels.
2. Click Printer Settings.
3. Select your Printer and Label Size.
4. Save settings.