4.10. Things to Know About Walk Ins

A walk-in appointment is when a client arrives at your clinic without a scheduled time, requesting care for their animal.

Even though walk-ins cannot be scheduled in advance, it is still important to create an appointment in HQ. This ensures a medical record is created and allows the visit to move smoothly through Patient Flow.

Scheduling a Walk-In

1. Open Quick Search (Ctrl + K).
2. Select Walk-In Appointment.
3. Choose the purpose of the appointment.
4. Enter the client and patient details.
5. Save to create the appointment.

Walk-ins can be scheduled as any appointment type and will follow the same check-in and check-out process as regular appointments.

Why Create an Appointment for Walk-Ins?

Documenting walk-ins in HQ is important because it:

• Captures client and patient information.
• Allows the visit to move through Patient Flow.
• Ensures proper check-in and check-out steps.
• Generates accurate take-home paperwork.
• Creates a complete medical record.

This keeps workflows consistent and ensures smooth, efficient patient care.