16.2.3. PetLink

Activating the PetLink Integration with your Clinic HQ Software

Clinic HQ is fully integrated with PetLink for automatic registration of your PetLink microchips. This will save you time and money plus ensure each microchip is registered.

How to activate the PetLink integration:

Verify your PetLink Animal Professional Account. If you already use PetLink microchips, you should have a PetLink Animal Professional Account. Please do not create a new one to avoid duplicates. If you do not have an account:

Follow these simple instructions to register for a PetLink account:

1. Visit www.petlink.net (that's .net, not .com).
2. Hover your cursor over Register on the navigation bar at the top-right corner of the page, then select Register Animal Shelter / Rescue / Breeder.
3. Fill out the required information. Be sure to select Clinic HQ as your software.
4. You will receive an email confirmation when your PetLink account is activated.
5. Once your account has been activated, inside Clinic HQ go to Settings. Find the Medical section and click Microchips. Then find the PetLink settings and click Enable.
6. Enter the email address and password used for your PetLink account, then click Save Settings.
7. Send an email to support@petlink.net letting us know that has been done. You can also contact us at this email with any questions.

Fixing PetLink Credential Error for Failed Microchip Uploads

If you see this error on your dashboard:

"Unauthorized access – check your PetLink credentials", follow these steps:

1. Go to: https://www.petlink.net/account/member-login/
2. Manually enter your PetLink login information.
3. Make sure you can log in successfully.
4. Copy your exact login credentials into Clinic HQ's Settings.
5. Double-check for typos or extra spaces.
6. Once fixed, you'll need to resubmit your failed microchip uploads. Go to the appointment and click the green “Checkout” button. The system will resend the information to PetLink overnight.

You can check out which microchips returned with a failed status by reviewing your microchip log. Learn how to do that HERE.