16.2.4. Understanding SmartTags

If you’re using Petstablished Smart Tags here’s what you need to know:

What it means when a tag is scanned

If someone scanned your Petstablished Smart Tag, it most likely means your pet has been found by a “rescue hero.” You should receive an immediate notification that your pet’s profile was accessed.

What to expect

Petstablished Smart Tags are designed to help reunite you with your pet quickly and safely. When the tag is scanned:

• Instant notification: You’ll receive an alert (via email or text) that the tag was scanned.
• Geolocation data: The notification includes the location coordinates of where the scan occurred, viewable on a map (if the scanner opts in).
• Pet profile shared: The finder is shown your pet’s digital profile, including the contact information and details you’ve added—such as your pet’s name, photo, medical notes, or care instructions.

What you should do

• Check your notification: Confirm that the tag was scanned and review the location information provided.
• Keep your pet’s profile updated: Always make sure your contact info, veterinary notes, and care instructions and your phone number are current. Note: You will not receive the finders phone number with the notification - they will need to contact you.

Privacy considerations

It’s important to understand how your information is shared:

• Petstablished Smart Tags do not provide real-time GPS tracking— only the scan location is recorded.
• The finder only sees the information you’ve chosen to include in your pet’s profile.
• If you have privacy concerns, you can review Petstablished’s Privacy Policy on their website.

Need help?

• For questions about your tag, your order, or a lost pet situation, contact Petstablished Support directly.
• If you have questions about a microchip or a lost or found pet please call 855-684-3184 extension 3.