19.13.2.3. Refunding One Animal Out of Multiple Animals

Refunding One Animal out of Multiple Animals

From Client Profile:

1. Locate the payment in the "Payments" tab
2. View details on payment
3. Select Partial Refund
4. Select which animals you'd like to refund
5. Select how you want to refund (cash, card, check, etc.)
6. Enter the amount
7. Click Refund Payment

Note: The amount of a single refund cannot exceed the amount of the original payment.

From Appointment Screen

1. In the appointment, navigate to the financial tab
2. Click Edit Payments
3. Select which animals you'd like to refund
4. Select how you want to refund (cash, card, check, etc.)
5. Enter the amount
6. Click Refund Payment