2. The HQ Flow

The HQ Flow is a series of processes designed and optimized for high-volume spay/neuter and wellness clinics. By following this flow, your clinic can provide safer, faster, and more efficient service every day.

Watch the HQ Flow Video

To see the HQ Flow in action, watch the short training video HERE .

The HQ Flow includes these strategies:

  1. Online registration for appointments.
  2. Collecting donations at the time of scheduling.
  3. Pre-loading services.
  4. Pre-signing consent forms.
  5. Curbside check-in using e-Lobby & the PAASS protocol.
  6. Pre-payment for services.
  7. Pre-printing patient packets (or cage cards and collars for dogs, masking tape for cat carriers).
  8. Administering pre-med at the time of exam/check-in.
  9. Using Patient Flow for checkout, including staggered pickup with text notifications.
  10. Sending a follow-up “healing email” with photos of incisions.

These ten strategies create a safe, fast, stress-free, and dignified client experience.

✅ Pro Tip: We believe implementing the HQ Flow will radically transform your clinic’s operations.

1.5.4. Training Clinic

At HQ, every user has access to their own personal training site. This dedicated space is designed to give you the freedom to explore without any worries. You can test out new features, enter sample data, and experiment with different workflows—without the risk of affecting your real clinic site.

3. The Calendars