24.2.2. Don't Use Generic Logins

Do Not Use Shared or Generic Logins

Each team member must have their own personal login. Using a shared account like FrontDesk@xclinic.com causes serious issues.

Why Shared Logins Don’t Work:

• If two computers are logged in under the same user, one person’s changes can overwrite another’s in real time.

Common complaints:

• “I selected a vet, but it changed.”
• “I typed notes, but they disappeared.” This happens when multiple users are logged into the same account or one person is logged into the same account on multiple devices. Only one login per user, on one computer at a time.

Other Risks of Shared Logins:

1. Security: A former employee could change the password and lock everyone out. We cannot assist if access is lost to a generic account.
2. Accountability: The system tracks who did what. With a shared login, this is impossible.

Bottom line: Assign unique logins to every team member. It keeps your data accurate, your clinic secure, and your workflow smooth.