24.14. Prescription Labels

Label Printer Options in Clinic HQ

Clinic HQ supports two types of label printers to help your clinic print prescription labels efficiently:

• DYMO Wireless LabelWriter: Clinic HQ only supports the DYMO Wireless LabelWriter. Other DYMO models, including the DYMO 450 and DYMO 550 series, are no longer supported.

Note: We will not answer any help support tickets on any dymo model other than the Dymo Wireless.

• Zebra Label Printers: Now available as a supported option in Clinic HQ. Zebra printers are widely used in clinical and laboratory settings and are a great alternative for those who prefer or already use Zebra devices.

Recommended Labels

While there are many label sizes available, we recommend using 2 ¾” x 2 1/8” labels with a caduceus watermark for easy identification and professional appearance.

You can view and order the recommended labels HERE

Important Reminder: DYMO 550 LabelWriters are not compatible with these labels. HQ no longer supports any model of DYMO other than the Dymo Wireless

Setting Up Prescription Label Instructions

1. Go to Settings > Prescription Labels.
2. In the Services dropdown menu, find the item you want to create a prescription label for. If the item is not found here, you will need to enable it under Settings > Services and Products.
3. Click Add.
4. In the Instructions field, enter the standard text you want to appear on every prescription for this service. You may include blank spaces or placeholder indicators (e.g., “tablets”, “ times per day”) for any details that will vary by patient.
5. If the medication is a controlled substance, check the Controlled Substance checkbox.
6. Click Save to store the prescription label.