24.9.1. Idexx Setup

IDEXX Integration Setup

Clinic HQ has an extremely streamlined integration with IDEXX for your diagnostic needs!

You will need two things in order to use these features:

1. An IDEXX VetConnect PLUS account.
2. The appropriate services in your clinic's Settings > Services & Products.

Connect your account

1. Go to Settings > Idexx Setup.
2. Tick the box to enable your IDEXX integration.
3. Enter your VetConenct PLUS Username and Password.
4. Save your credentials.

Enabling IDEXX Line Items

The second part of the integration requires that your clinic enable the correct line items. The service must begin with "IDEXX ###" or "IDEXX VetLab Station" followed by the test name. These services are enabled for your clinic in Services & Products.

1. Go to Settings > Services & Products > +Add New Item
2. Type in the test code or part of the name, and review the results.
3. Select the tests your clinic will utilize and add these items.
4. Assign prices and begin using with animal appointments.

Using the IDEXX Integration

To add/order a test for an animal:

1. Open the animal's Services section from Patient Flow or Checkout.
2. Search and add your Idexx service.
3. To order the test, go to the Idexx tab of their appointment under Clients > Check In/Checkout.

Depending on what kind of test, various things can happen at this point. If it's via a Vetlab Station (which is a machine located in your clinic that you insert tests into), you will be prompted on the machine to insert the test. If the test is a sample that has to be mailed (or picked up) to Idexx, a shipping requisition label will be generated in HQ for you to print and send the sample in.

To view results: Once the results are in, go to the Idexx tab and click the See Results button. The test results will be opened via VetConnect PLUS.

To view test status: Go to Clients > Medical > Idexx Results. Here you'll be able to see which tests are still out and which have come back in.