18.1.2. Wellness Appt Confirmation Example
Wellness Appointment Confirmations.
You can send appointment confirmations for wellness appointments. You cannot have different confirmations for different appointment types. You must create one confirmation that works for all wellness appointment types your clinic sees.
Email Wellness Confirmation.
In this example, you can keep the confirmation generic.
Dear #Name#,
Thank you for your appointment request. This email is a confirmation of that appointment.
Please find your specific type of appointment below and follow the instructions.
Please text XXX or email us at XXX to cancel.
Location: XXX
Date: #Date# at #StartTime#.
Please arrive as close to your time as possible. Note: There could be a line, so please be prepared to wait.
Please find your appointment type and follow instructions.
VACCINE CLINIC.
What to expect. This will be a drive-through vaccine clinic. Please stay in your vehicles with your animals.
Insert instructions here.
ANESTHETIC APPOINTMENTS.
If your pet is scheduled for an anesthetic appointment such as a dental cleaning or amputation, follow these instructions.
Insert instructions here.
Thank you,
#Clinic#
Text Message Example.
#AnimalName# is confirmed for a wellness appointment on #Date# at #StartTime# at #Clinic#. Please review your email for instructions prior to your appointment. To cancel, contact us at XXX.
Robocall Example.
#AnimalName# is confirmed for a wellness appointment on #Date# at #StartTime# at #Clinic#. Located at XXX.
Please review your email for detailed instructions prior to your pet’s appointment.
If you have questions or need to cancel this appointment, please contact our clinic at XXX.
❌ Caution: It is not possible to have different confirmations and reminders for different wellness types. You must create one communication that covers all wellness appointment types.