1.5. Getting Help

At HQ, we don’t just provide software—we partner with clinics in the daily realities of running a high-volume spay/neuter program. Our system is built to answer questions and smooth out the operational bumps that come with managing patient flow, medical records, and financial tracking. We like to think of ourselves as shoulder to shoulder with your team, helping you streamline processes so staff can focus on what matters most: caring for animals and serving the community. From the first login to the busiest clinic day, we’re right there with you, providing tools, guidance, and *support *every step of the way.

Start with the Manual

This manual should always be your first step when looking for answers.

HQ University

For more in-depth information, HQ University offers guides and tutorials through our online learning platform.

Support Team

• For personalized help, our support team is available during business hours to assist with tickets.
• Please review the manual and HQ University resources before submitting a request.
• HERE is how to open a ticket.