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requests via email to public clients.",{"title":291,"path":292,"stem":293,"icon":15,"description":294,"color":15},"No Prices on Paperwork","\u002Faccounting\u002Fno-prices-on-paperwork","05.accounting\u002F13.no-prices-on-paperwork","Use price-free templates to hide costs on invoices or take-home documents.",{"title":296,"path":297,"stem":298,"icon":15,"description":299,"color":15},"A Word About Accounting Tech Support","\u002Faccounting\u002Fa-word-about-accounting-tech-support","05.accounting\u002F14.a-word-about-accounting-tech-support","Scope of HQ accounting support and when to consult your own accountant.",{"title":301,"path":302,"stem":303,"icon":15,"description":304,"color":15},"How to look up payments","\u002Faccounting\u002Fhow-to-look-up-payments","05.accounting\u002F15.how-to-look-up-payments","Look up all payments for a client via the Payments Tab on their 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settings.",{"title":426,"path":427,"stem":428,"icon":15,"description":429,"color":15},"Users","\u002Fsettings\u002Fusers","08.settings\u002F02.users","Manage users, roles, and permissions in your HQ clinic account.",{"title":431,"path":432,"stem":433,"icon":15,"description":434,"color":15},"Vets","\u002Fsettings\u002Fvets","08.settings\u002F03.vets","Set up veterinarian profiles and surgical settings for your clinic.",{"title":436,"path":437,"stem":438,"icon":15,"description":439,"color":15},"Services & Products","\u002Fsettings\u002Fservices-products","08.settings\u002F04.services-products","Add and manage medical services and products in your HQ clinic.",{"title":441,"path":442,"stem":443,"icon":15,"description":444,"color":15},"Packages","\u002Fsettings\u002Fpackages","08.settings\u002F05.packages","Group commonly used services into packages for quick appointment setup.",{"title":446,"path":447,"stem":448,"icon":15,"description":449,"color":15},"Custom 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signatures.",{"title":486,"path":487,"stem":488,"icon":15,"description":489,"color":15},"Prescription Labels","\u002Fsettings\u002Fprescription-labels","08.settings\u002F14.prescription-labels","Supported label printers for prescription labels: Zebra and Dymo setup.",{"title":491,"path":492,"stem":493,"icon":15,"description":494,"color":15},"Microchip Preferences","\u002Fsettings\u002Fmicrochip-preferences","08.settings\u002F15.microchip-preferences","Configure microchip integration preferences and auto-registration partners.",{"title":496,"path":497,"stem":498,"icon":15,"description":499,"color":15},"Capacity Management","\u002Fsettings\u002Fcapacity-management","08.settings\u002F16.capacity-management","Set daily spay\u002Fneuter capacity limits by species, sex, and weight.",{"title":501,"path":502,"stem":503,"icon":15,"description":504,"color":15},"Wellness Settings","\u002Fsettings\u002Fwellness-settings","08.settings\u002F17.wellness-settings","Set up wellness rooms, appointment types, and scheduling preferences.",{"title":506,"path":507,"stem":508,"icon":15,"description":509,"color":15},"Templates Settings","\u002Fsettings\u002Ftemplates-settings","08.settings\u002F18.templates-settings","Upload custom clinic forms with merge fields for auto-populated data.",{"title":511,"path":512,"stem":513,"icon":15,"description":514,"color":15},"E-Appointments","\u002Fsettings\u002Fe-appointments","08.settings\u002F19.e-appointments","Set up online appointment booking for clients via E-Appointments.",{"title":516,"path":517,"stem":518,"icon":15,"description":519,"color":15},"E-Payments","\u002Fsettings\u002Fe-payments","08.settings\u002F20.e-payments","Enable online payments by connecting your MP Group merchant account.",{"title":521,"path":522,"stem":523,"icon":15,"description":524,"color":15},"Mobile Location Settings","\u002Fsettings\u002Fmobile-location-settings","08.settings\u002F21.mobile-location-settings","Configure mobile clinic locations and schedules in HQ settings.",{"title":526,"path":527,"stem":528,"icon":15,"description":529,"color":15},"Confirmations and Reminders","\u002Fsettings\u002Fconfirmations-and-reminders","08.settings\u002F22.confirmations-and-reminders","Configure automated confirmation and reminder settings for all appointments.",{"title":531,"path":532,"stem":533,"icon":15,"description":534,"color":15},"Medical Records Request","\u002Fsettings\u002Fmedical-records-request","08.settings\u002F23.medical-records-request","Share your clinic medical record request form link with clients.",{"title":536,"path":537,"stem":538,"icon":15,"description":539,"color":15},"Email Attachments","\u002Fsettings\u002Femail-attachments","08.settings\u002F24.email-attachments","Attach documents like aftercare PDFs to confirmation or reminder emails.",{"title":541,"path":542,"stem":543,"icon":15,"description":544,"color":15},"Call & Text Add On","\u002Fsettings\u002Fcall-text-add-on","08.settings\u002F25.call-text-add-on","Set up text and robo-call reminders with the Call and Text add-on.",{"title":546,"path":547,"stem":548,"icon":15,"description":549,"color":15},"e-Lobby","\u002Fsettings\u002Fe-lobby","08.settings\u002F26.e-lobby","Configure auto-response messages for E-Lobby client communications.",{"title":551,"path":552,"stem":553,"icon":15,"description":554,"color":15},"Invoices","\u002Fsettings\u002Finvoices","08.settings\u002F27.invoices","Customize the email template sent with volume client invoices.",{"title":556,"path":557,"stem":558,"icon":15,"description":559,"color":15},"Donations","\u002Fsettings\u002Fdonations-campaigns","08.settings\u002F28.donations-campaigns","Set up donation campaigns and embed widgets for online giving.",{"title":561,"path":562,"stem":563,"icon":15,"description":564,"color":15},"Funding Partnerships","\u002Fsettings\u002Ffunding-partnerships","08.settings\u002F29.funding-partnerships","Create funding partnerships as a prerequisite for subsidy setup.",{"title":566,"path":567,"stem":568,"icon":15,"description":569,"color":15},"Subsidy Settings","\u002Fsettings\u002Fsubsidy-settings","08.settings\u002F30.subsidy-settings","Create and configure subsidy settings with funding partnerships.",{"title":571,"path":572,"stem":573,"icon":15,"description":574,"color":15},"Grantors","\u002Fsettings\u002Fgrantors","08.settings\u002F31.grantors","Set up grantors to track the source of every donation in HQ.",{"title":576,"path":577,"stem":578,"icon":15,"description":579,"color":15},"VC Custom Pricing","\u002Fsettings\u002Fvc-custom-pricing","08.settings\u002F32.vc-custom-pricing","Override standard pricing for individual volume clients on specific items.",{"title":581,"path":582,"stem":583,"icon":15,"description":584,"color":15},"Tax Info","\u002Fsettings\u002Ftax-info","08.settings\u002F33.tax-info","Configure tax categories and rates for taxable clinic items.",{"title":586,"path":587,"stem":588,"icon":15,"description":589,"color":15},"QuickBooks","\u002Fsettings\u002Fquickbooks","08.settings\u002F34.quickbooks","Map QuickBooks codes to HQ services and products for accounting sync.",{"title":591,"path":592,"stem":593,"icon":15,"description":594,"color":15},"Chat Settings","\u002Fsettings\u002Fchat-settings","08.settings\u002F35.chat-settings","Enable instant messaging between your clinic and volume client Portal users.",{"title":596,"path":597,"stem":598,"icon":15,"description":599,"color":15},"OneLink E-Appointments (Multi-Clinic Only)","\u002Fsettings\u002Fone-link","08.settings\u002F36.one-link","OneLink: a single E-Appointment booking link for multi-clinic organizations.",{"title":601,"path":602,"stem":603,"icon":15,"description":604,"color":15},"VCP Settings","\u002Fsettings\u002Fvcp-settings","08.settings\u002F37.vcp-settings","Control volume client Portal permissions and required fields.",{"title":606,"path":607,"stem":608,"icon":15,"description":609,"color":15},"Inventory","\u002Fsettings\u002Finventory","08.settings\u002F38.inventory","Track inventory through HQ custom reports since there is no built-in system.",{"title":611,"icon":612,"description":613,"color":614,"path":615,"stem":616,"children":617},"Resources & Perks","i-lucide-gift","Explore resources, tools, and perks available to your clinic.","text-rose-500","\u002Fresources-and-perks","09.resources-and-perks",[618,622,627,632,637],{"title":619,"path":615,"stem":620,"icon":15,"description":621,"color":15},"Overview","09.resources-and-perks\u002Findex","Explore HQ's top tools, downloadable templates, exclusive clinic perks, and discounted credit card processing options.",{"title":623,"path":624,"stem":625,"icon":15,"description":626,"color":15},"Top Tools","\u002Fresources-and-perks\u002Ftop-tools","09.resources-and-perks\u002F01.top-tools","Quick video overviews of HQ's most powerful features, including online scheduling, e-Pay, consent forms, patient flow, grant management, and more.",{"title":628,"path":629,"stem":630,"icon":15,"description":631,"color":15},"Templates & Resources","\u002Fresources-and-perks\u002Ftemplates-and-resources-copy","09.resources-and-perks\u002F02.templates-and-resources copy","Download ready-to-use HQ templates for consent forms, aftercare instructions, cage cards, curbside check-in flyers, and other clinic documents.",{"title":633,"path":634,"stem":635,"icon":15,"description":636,"color":15},"Perks","\u002Fresources-and-perks\u002Fperks","09.resources-and-perks\u002F03.perks","Exclusive benefits available to HQ clinics, including discounted credit card processing, microchips, vet supplies, text messaging, surgical packs, and volunteer opportunities.",{"title":256,"path":638,"stem":639,"icon":15,"description":640,"color":15},"\u002Fresources-and-perks\u002Fcredit-cards","09.resources-and-perks\u002F04.credit-cards","Learn about HQ's discounted interchange-plus credit card processing rates, supported hardware, and how to get a savings quote for your clinic.",{"id":642,"title":179,"body":643,"color":15,"description":182,"extension":1545,"icon":15,"links":1546,"meta":1547,"navigation":1548,"path":180,"seo":1549,"sitemap":1550,"stem":181,"__hash__":1551},"docs\u002F04.in-depth\u002F05.canceling-rescheduling-and-no-shows.md",{"type":644,"value":645,"toc":1537},"minimark",[646,651,655,660,717,723,733,736,740,745,748,762,766,771,788,793,816,821,823,827,832,856,861,868,873,899,901,905,918,923,925,929,932,955,958,963,965,969,976,984,993,1000,1006,1020,1025,1057,1062,1067,1082,1087,1089,1093,1098,1101,1124,1133,1135,1139,1144,1165,1170,1194,1199,1201,1205,1220,1225,1230,1241,1243,1247,1285,1287,1291,1294,1316,1326,1331,1336,1341,1361,1363,1367,1372,1379,1383,1388,1405,1410,1419,1424,1426,1430,1445,1450,1452,1456,1468,1473,1475,1479,1486,1488,1492,1523,1532],[647,648,650],"h2",{"id":649},"managing-deposits","Managing Deposits",[652,653,654],"p",{},"Before canceling or no-showing any appointment that has a deposit or payment attached, you must resolve the deposit first. You cannot cancel or mark a no-show while a payment is still linked.",[656,657,659],"h3",{"id":658},"steps-to-manage-a-deposit","Steps to Manage a Deposit",[661,662,663,680,683,690,714],"ol",{},[664,665,666,667,671,672,675,676,679],"li",{},"Go to ",[668,669,670],"strong",{},"Clients > Client Management > Manage Deposits",".",[673,674],"br",{},"✅ ",[668,677,678],{},"Pro Tip",": Pin this page to your navigation panel for easy access.",[664,681,682],{},"Locate the deposit (sort by clicking any blue table header, or use page numbers to navigate).",[664,684,685,686,689],{},"Click the ",[668,687,688],{},"Action button"," for the deposit.",[664,691,692,693],{},"Choose one of the following:",[694,695,696,702,708],"ul",{},[664,697,698,701],{},[668,699,700],{},"Repurpose Payment",": Transfer to client credit or convert to a donation.",[664,703,704,707],{},[668,705,706],{},"Refund Payment",": Return the deposit to the client.",[664,709,710,713],{},[668,711,712],{},"Delete\u002FVoid Payment",": Available only in rare cases — not for processed e-payments or POS transactions.",[664,715,716],{},"Once resolved, proceed with canceling or marking the no-show.",[652,718,719],{},[720,721],"img",{"alt":145,"src":722},"\u002Fimages\u002F04-in-depth\u002Fmanage-deposits.png",[652,724,725,728,729,732],{},[668,726,727],{},"E-Appointment deposits",": If a client submitted a deposit online and you cancel from the ",[668,730,731],{},"E-Appointments screen",", HQ will automatically refund the deposit to the original payment card and email the client confirmation of both the cancellation and refund.",[734,735],"hr",{},[647,737,739],{"id":738},"canceling","Canceling",[652,741,742],{},[720,743],{"alt":145,"src":744},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-2025-09-09t175001-511.png",[652,746,747],{},"Canceling an appointment can mean one of two things:",[694,749,750,756],{},[664,751,752,755],{},[668,753,754],{},"Client-Initiated Cancellation",": The client calls or emails requesting that a confirmed appointment be canceled.",[664,757,758,761],{},[668,759,760],{},"E-Appointment Cancellation",": You cancel an appointment request directly from the e-appointments queue.",[656,763,765],{"id":764},"common-questions","Common Questions",[652,767,768],{},[668,769,770],{},"Does the client get notified?",[694,772,773,782],{},[664,774,775,778,779],{},[668,776,777],{},"From the e-appointments queue",": Yes. Clients receive an email with the cancellation reason you provide. To skip sending the reason, check ",[668,780,781],{},"Skip sending client a reason for this cancellation.",[664,783,784,787],{},[668,785,786],{},"From inside HQ (outside the queue)",": No.",[652,789,790],{},[668,791,792],{},"Can I cancel in-progress appointments?",[694,794,795,808],{},[664,796,797,800,801,804,805,671],{},[668,798,799],{},"Cancelable",": Appointments with status ",[668,802,803],{},"Pending"," or ",[668,806,807],{},"In Progress",[664,809,810,800,813,671],{},[668,811,812],{},"Not cancelable",[668,814,815],{},"Checked Out",[652,817,818],{},[720,819],{"alt":145,"src":820},"\u002Fimages\u002F04-in-depth\u002Fe-appts-queue-cancelation-reason.jpg",[734,822],{},[656,824,826],{"id":825},"canceling-sn-basic-wellness-recheck","Canceling SN, Basic Wellness & Recheck",[652,828,829],{},[668,830,831],{},"Method 1: From the Calendar (Fastest)",[661,833,834,840,843,849],{},[664,835,836,837,671],{},"Open the ",[668,838,839],{},"Spay\u002FNeuter Calendar",[664,841,842],{},"Click on the date of the appointment.",[664,844,845,846,671],{},"Select ",[668,847,848],{},"Appointment Changes",[664,850,851,852,855],{},"Click ",[668,853,854],{},"Cancel"," and follow the prompts.",[652,857,858],{},[720,859],{"alt":145,"src":860},"\u002Fimages\u002F04-in-depth\u002Ftesstttt.png",[652,862,863,864,867],{},"❌ ",[668,865,866],{},"Important",": Clients do not receive a notification when appointments are canceled this way.",[652,869,870],{},[668,871,872],{},"Method 2: From Quick Search",[661,874,875,882,885,891],{},[664,876,877,878,881],{},"Open ",[668,879,880],{},"Quick Search"," in the navigation panel.",[664,883,884],{},"Search for the owner's or animal's name.",[664,886,887,888,671],{},"Open the animal's record and go to the ",[668,889,890],{},"Appointments tab",[664,892,893,894,896,897,671],{},"Select the ",[668,895,688],{}," for the appointment and click ",[668,898,854],{},[734,900],{},[656,902,904],{"id":903},"canceling-advanced-wellness-appointments","Canceling Advanced Wellness Appointments",[661,906,907,913],{},[664,908,909,910,671],{},"Go to the ",[668,911,912],{},"Wellness Calendar",[664,914,915,916,671],{},"Click on the appointment and click ",[668,917,854],{},[652,919,920],{},[720,921],{"alt":145,"src":922},"\u002Fimages\u002F04-in-depth\u002Fadvanced-wellness-cancel.png",[734,924],{},[656,926,928],{"id":927},"reverting-a-canceled-appointment","Reverting a Canceled Appointment",[652,930,931],{},"If an appointment was canceled by mistake:",[661,933,934,942,945],{},[664,935,909,936,939,940,671],{},[668,937,938],{},"Client Profile"," and open the ",[668,941,890],{},[664,943,944],{},"Locate the canceled appointment.",[664,946,947,948,951,952,671],{},"In the ",[668,949,950],{},"Action menu",", select ",[668,953,954],{},"Revert Cancel",[652,956,957],{},"The appointment will be restored to the schedule on its original date.",[652,959,960],{},[720,961],{"alt":145,"src":962},"\u002Fimages\u002F04-in-depth\u002Fconfirminformation.png",[734,964],{},[656,966,968],{"id":967},"deleting-appointments","Deleting Appointments",[652,970,971,972,975],{},"Deleting ",[668,973,974],{},"permanently removes"," an appointment from the system. Use it only in limited situations:",[694,977,978,981],{},[664,979,980],{},"The appointment was created by mistake.",[664,982,983],{},"A volume client had more appointments scheduled than needed.",[652,985,863,986,988,989,992],{},[668,987,866],{},": If the animal has no other history with your clinic, deleting their appointment will also erase the animal from the client profile. Deleted appointments cannot be recovered. To verify a deletion, check the ",[668,990,991],{},"Audit Log"," under Clients.",[652,994,995,996,999],{},"In most cases, ",[668,997,998],{},"canceling is the better option"," — it keeps the appointment record and retains the animal's information.",[652,1001,1002,1005],{},[668,1003,1004],{},"Deletion restrictions"," — you cannot delete if:",[694,1007,1008,1011,1014,1017],{},[664,1009,1010],{},"Your User Role does not include delete permission.",[664,1012,1013],{},"Drugs have been logged for the appointment.",[664,1015,1016],{},"Documents are attached (delete these first).",[664,1018,1019],{},"A payment is attached (resolve it first).",[652,1021,1022],{},[668,1023,1024],{},"How to delete SN, Basic Wellness & Recheck",[694,1026,1027,1040],{},[664,1028,1029,1033,1034,1036,1037,671],{},[1030,1031,1032],"em",{},"From the Calendar",": Open the Spay\u002FNeuter Calendar, select the date, choose ",[668,1035,848],{},", click ",[668,1038,1039],{},"Delete",[664,1041,1042,1045,1046,1049,1050,1053,1054,671],{},[1030,1043,1044],{},"From Checkout",": Go to ",[668,1047,1048],{},"Clients > Check In\u002FCheckout",", select the ",[668,1051,1052],{},"Del"," checkbox, click ",[668,1055,1056],{},"No Show and Delete",[652,1058,1059],{},[720,1060],{"alt":145,"src":1061},"\u002Fimages\u002F04-in-depth\u002Fjjg.png",[652,1063,1064],{},[668,1065,1066],{},"How to delete Advanced Wellness Appointments",[694,1068,1069,1077],{},[664,1070,1071,1074,1075,671],{},[1030,1072,1073],{},"From the Wellness Calendar",": Click the appointment and select ",[668,1076,1039],{},[664,1078,1079,1081],{},[1030,1080,1044],{},": Same process as above.",[652,1083,1084],{},[720,1085],{"alt":145,"src":1086},"\u002Fimages\u002F04-in-depth\u002Fimageedit-234-5713838657.png",[734,1088],{},[647,1090,1092],{"id":1091},"rescheduling","Rescheduling",[652,1094,1095],{},[720,1096],{"alt":145,"src":1097},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-28.png",[652,1099,1100],{},"When rescheduling:",[694,1102,1103,1110,1117],{},[664,1104,1105,1106,1109],{},"A ",[668,1107,1108],{},"new confirmation email"," is automatically sent to the client.",[664,1111,1112,1113,1116],{},"Clients must sign a new ",[668,1114,1115],{},"e-consent form",", also emailed automatically.",[664,1118,1119,1120,1123],{},"Any ",[668,1121,1122],{},"deposit"," linked to the appointment transfers to the new date.",[652,1125,863,1126,1128,1129,1132],{},[668,1127,866],{},": Do not reschedule if an animal was ",[668,1130,1131],{},"declined for surgery",". In that case, complete the visit and create a new appointment.",[734,1134],{},[656,1136,1138],{"id":1137},"rescheduling-sn-basic-wellness-recheck","Rescheduling SN, Basic Wellness & Recheck",[652,1140,1141],{},[668,1142,1143],{},"When the date is known",[661,1145,1146,1149,1153,1159],{},[664,1147,1148],{},"Open the calendar and click on the correct date.",[664,1150,845,1151,671],{},[668,1152,848],{},[664,1154,1155,1156,671],{},"Locate the appointment and click ",[668,1157,1158],{},"Reschedule",[664,1160,1161,1162,1164],{},"Select the new date and click ",[668,1163,1158],{}," again.",[652,1166,1167],{},[668,1168,1169],{},"When the date is unknown",[661,1171,1172,1177,1180,1188],{},[664,1173,666,1174,671],{},[668,1175,1176],{},"Clients > Search Clients\u002FAnimals",[664,1178,1179],{},"Search for the client or animal.",[664,1181,851,1182,1185,1186,671],{},[668,1183,1184],{},"View",", then open the ",[668,1187,890],{},[664,1189,1190,1191,671],{},"Find the appointment and select ",[668,1192,1193],{},"Action > Reschedule",[652,1195,1196],{},[720,1197],{"alt":145,"src":1198},"\u002Fimages\u002F04-in-depth\u002Farescch.png",[734,1200],{},[656,1202,1204],{"id":1203},"rescheduling-advanced-wellness-appointments","Rescheduling Advanced Wellness Appointments",[661,1206,1207,1212,1217],{},[664,1208,836,1209,671],{},[668,1210,1211],{},"Advanced Wellness Calendar",[664,1213,1214,1215,671],{},"Click the appointment and choose ",[668,1216,1193],{},[664,1218,1219],{},"Select the new date and time. A new confirmation is sent and the deposit transfers automatically.",[652,1221,1222],{},[720,1223],{"alt":145,"src":1224},"\u002Fimages\u002F04-in-depth\u002Fadvaaance.png",[652,1226,1227],{},[668,1228,1229],{},"Email notification rules for wellness reschedules:",[694,1231,1232,1235,1238],{},[664,1233,1234],{},"Same day, different time\u002Froom → No email sent.",[664,1236,1237],{},"Future date, new time or room → Reschedule email sent.",[664,1239,1240],{},"Future date, same time but different room → No email sent.",[734,1242],{},[656,1244,1246],{"id":1245},"rescheduling-an-unconfirmed-e-appointment-request","Rescheduling an Unconfirmed E-Appointment Request",[661,1248,1249,1254,1262,1268,1271,1278],{},[664,1250,836,1251,671],{},[668,1252,1253],{},"Online Appointments (E-App) queue",[664,1255,1256,1257,804,1260,671],{},"Select the correct tab: ",[668,1258,1259],{},"S\u002FN Appointments",[668,1261,169],{},[664,1263,1264,1265,671],{},"Find the pending request and click ",[668,1266,1267],{},"Confirm",[664,1269,1270],{},"Choose the correct owner and animal (if already in the system).",[664,1272,1273,1274,1277],{},"Use the ",[668,1275,1276],{},"date picker"," to update to the new date.",[664,1279,1280,1281,1284],{},"Optionally add a note, then click the appropriate ",[668,1282,1283],{},"Make Appointment"," button.",[734,1286],{},[656,1288,1290],{"id":1289},"rescheduling-a-whole-day","Rescheduling a Whole Day",[652,1292,1293],{},"If you need to move all appointments from one clinic day to another:",[661,1295,1296,1302,1310],{},[664,1297,1298,1301],{},[668,1299,1300],{},"Open the new clinic date"," in the calendar.",[664,1303,685,1304,1307,1308,671],{},[668,1305,1306],{},"original clinic date"," and select ",[668,1309,848],{},[664,1311,1312,1313,1315],{},"For each appointment, click ",[668,1314,1158],{}," and move it to the new date.",[652,1317,1318,1319,1325],{},"Each patient will automatically receive an email with ",[668,1320,1321],{},[1322,1323,1324],"span",{},"RESCHEDULED"," in the subject line.",[652,1327,1328],{},[720,1329],{"alt":145,"src":1330},"\u002Fimages\u002F04-in-depth\u002Fappt-changes.png",[652,1332,1333],{},[720,1334],{"alt":145,"src":1335},"\u002Fimages\u002F04-in-depth\u002Freschedulllee.png",[652,1337,1338],{},[668,1339,1340],{},"Recommended client communication after a whole-day reschedule:",[694,1342,1343,1353],{},[664,1344,1345,1348,1349,1352],{},[1030,1346,1347],{},"Via text",": Open ",[668,1350,1351],{},"E-Lobby",", update the date picker to the original clinic date, and send a text to each client individually.",[664,1354,1355,1045,1358,1360],{},[1030,1356,1357],{},"Via personal email",[668,1359,363],{},", export a list of email addresses for all originally scheduled clients, and send a personalized email confirming the new date.",[734,1362],{},[647,1364,1366],{"id":1365},"no-shows","No-Shows",[652,1368,1369],{},[720,1370],{"alt":145,"src":1371},"\u002Fimages\u002F04-in-depth\u002F720-1920-x-225-px-1920-x-320-px-32.png",[652,1373,1374,1375,1378],{},"If a client does not arrive, mark them as a ",[668,1376,1377],{},"no-show"," in HQ to record the status in their appointment history.",[656,1380,1382],{"id":1381},"marking-a-no-show","Marking a No-Show",[652,1384,1385],{},[668,1386,1387],{},"From Checkout:",[661,1389,1390,1395,1401],{},[664,1391,666,1392,671],{},[668,1393,1394],{},"Clients > Checkout",[664,1396,893,1397,1400],{},[668,1398,1399],{},"NS"," checkbox.",[664,1402,851,1403,671],{},[668,1404,1056],{},[652,1406,1407],{},[720,1408],{"alt":145,"src":1409},"\u002Fimages\u002Fshared\u002Fgg.png",[652,1411,1412,1415,1416,671],{},[668,1413,1414],{},"From E-Lobby:"," Locate the appointment and mark it as a ",[668,1417,1418],{},"No Show",[652,1420,1421],{},[720,1422],{"alt":145,"src":1423},"\u002Fimages\u002F04-in-depth\u002Frori.png",[734,1425],{},[656,1427,1429],{"id":1428},"undoing-a-no-show","Undoing a No-Show",[661,1431,1432,1437],{},[664,1433,666,1434,671],{},[668,1435,1436],{},"Search Client\u002FAnimal > Client Profile > Appointments tab",[664,1438,1273,1439,1441,1442,671],{},[668,1440,950],{}," to select ",[668,1443,1444],{},"Revert No-Show",[652,1446,1447],{},[720,1448],{"alt":145,"src":1449},"\u002Fimages\u002F04-in-depth\u002Fimageedit-236-6991262971.png",[734,1451],{},[656,1453,1455],{"id":1454},"no-shows-with-deposits","No-Shows with Deposits",[652,1457,1458,1459,1462,1463,1467],{},"Appointments with deposits show a ",[668,1460,1461],{},"blue info icon"," in the NS\u002FDelete column. You must manage the deposit before marking the no-show (see ",[1464,1465,650],"a",{"href":1466},"#managing-deposits"," above).",[652,1469,675,1470,1472],{},[668,1471,678],{},": Many clinics have a non-refundable deposit policy. In this case, repurpose the deposit as a donation — be sure to select the correct donation pot.",[734,1474],{},[656,1476,1478],{"id":1477},"important-reminder","Important Reminder",[652,1480,1481,1482,1485],{},"Do ",[668,1483,1484],{},"not"," edit or remove services from a no-showed appointment. Services and prices should remain intact for accurate records. Simply manage the deposit and mark the appointment as a no-show.",[734,1487],{},[656,1489,1491],{"id":1490},"volume-client-no-shows-charging-a-fee","Volume Client No-Shows: Charging a Fee",[661,1493,1494,1497,1520],{},[664,1495,1496],{},"Mark the animals as no-shows in HQ.",[664,1498,1499,1500,1503,1504],{},"Generate an ",[668,1501,1502],{},"Item Sale invoice",":\n",[694,1505,1506,1511,1517],{},[664,1507,666,1508,671],{},[668,1509,1510],{},"Navigation Panel > Accounting > Item Sales",[664,1512,1513,1514,671],{},"Add a line item labeled ",[668,1515,1516],{},"No-Show Fee",[664,1518,1519],{},"Set the quantity to match the number of animals that did not show.",[664,1521,1522],{},"Save the sale and bill the volume client.",[652,1524,1525,1528,1529,1531],{},[668,1526,1527],{},"Setup requirement",": If ",[668,1530,1516],{}," doesn't exist in your Services & Products list, add it before completing the sale.",[652,1533,1534],{},[720,1535],{"alt":145,"src":1536},"\u002Fimages\u002F04-in-depth\u002Fvcfund.png",{"title":145,"searchDepth":1538,"depth":1538,"links":1539},1,[1540,1542,1543,1544],{"id":649,"depth":1541,"text":650},2,{"id":738,"depth":1541,"text":739},{"id":1091,"depth":1541,"text":1092},{"id":1365,"depth":1541,"text":1366},"md",[],{},true,{"title":179,"description":182},{"loc":180},"lEi5lmHb6PAA2glQoD8Qzi3fItH6eyAcF6ejK8-RJ6k",[1553,1554],{"title":174,"path":175,"stem":176,"description":177,"children":-1},{"title":184,"path":185,"stem":186,"description":187,"children":-1},1777048718000]