[{"data":1,"prerenderedAt":2119},["ShallowReactive",2],{"navigation":3,"\u002Fgetting-started\u002Flearning-hq":641,"\u002Fgetting-started\u002Flearning-hq-surround":2116},[4,37,99,146,218,305,367,408,610],{"title":5,"icon":6,"description":7,"color":8,"path":9,"stem":10,"children":11},"Getting Started","i-lucide-log-in","Learn how to log in, navigate the interface, and use quick search.","text-blue-500","\u002Fgetting-started","01.getting-started",[12,17,22,27,32],{"title":13,"path":9,"stem":14,"icon":15,"description":16,"color":15},"Welcome","01.getting-started\u002Findex",null,"Your complete guide to using Clinic HQ software for veterinary clinic operations.",{"title":18,"path":19,"stem":20,"icon":15,"description":21,"color":15},"Learning HQ","\u002Fgetting-started\u002Flearning-hq","01.getting-started\u002F01.learning-hq","Resources for learning Clinic HQ — manual, university courses, training clinic, and support.",{"title":23,"path":24,"stem":25,"icon":15,"description":26,"color":15},"Web Browser","\u002Fgetting-started\u002Fweb-browser","01.getting-started\u002F02.web-browser","Why HQ requires Google Chrome and how to set it up on your devices.",{"title":28,"path":29,"stem":30,"icon":15,"description":31,"color":15},"Logging In","\u002Fgetting-started\u002Flogging-in","01.getting-started\u002F03.logging-in","How to access your HQ account, set up credentials, and stay secure.",{"title":33,"path":34,"stem":35,"icon":15,"description":36,"color":15},"Navigation","\u002Fgetting-started\u002Fnavigation","01.getting-started\u002F04.navigation","Navigate Clinic HQ with ease using the sidebar, quick search, and dashboard tools.",{"title":38,"icon":39,"description":40,"color":41,"path":42,"stem":43,"children":44},"Concepts","i-lucide-lightbulb","Understand core HQ concepts like scheduling, client types, and workflows.","text-yellow-500","\u002Fconcepts","02.concepts",[45,49,54,59,64,69,74,79,84,89,94],{"title":46,"path":42,"stem":47,"icon":15,"description":48,"color":15},"Concepts Overview","02.concepts\u002Findex","Core concepts for using Clinic HQ: client types, calendars, scheduling rules, and clinic workflow fundamentals.",{"title":50,"path":51,"stem":52,"icon":15,"description":53,"color":15},"HQ Flow","\u002Fconcepts\u002Fthe-hq-flow","02.concepts\u002F01.the-hq-flow","The step-by-step HQ Flow optimized for high-volume spay\u002Fneuter clinics.",{"title":55,"path":56,"stem":57,"icon":15,"description":58,"color":15},"Calendars","\u002Fconcepts\u002Fcalendars","02.concepts\u002F02.calendars","Overview of HQ spay\u002Fneuter and wellness calendars for daily scheduling.",{"title":60,"path":61,"stem":62,"icon":15,"description":63,"color":15},"Client Types & Owner Roles","\u002Fconcepts\u002Fclient-types-and-owner-roles","02.concepts\u002F03.client-types-and-owner-roles","Public vs volume clients, TNR trappers, and the distinction between owner and client in HQ.",{"title":65,"path":66,"stem":67,"icon":15,"description":68,"color":15},"Scheduling Rules & Appointment Types","\u002Fconcepts\u002Fscheduling-rules-and-appointment-types","02.concepts\u002F04.scheduling-rules-and-appointment-types","Who to schedule under, internal vs external appointments, SN vs wellness vs recheck, and anesthetic classification.",{"title":70,"path":71,"stem":72,"icon":15,"description":73,"color":15},"Priority Scheduling","\u002Fconcepts\u002Fpriority-scheduling","02.concepts\u002F05.priority-scheduling","Priority appointments for vulnerable pets when demand exceeds capacity.",{"title":75,"path":76,"stem":77,"icon":15,"description":78,"color":15},"Mobile Clinic Scheduling","\u002Fconcepts\u002Fmobile-clinic-scheduling","02.concepts\u002F06.mobile-clinic-scheduling","Manage multiple mobile clinic locations within the HQ calendar.",{"title":80,"path":81,"stem":82,"icon":15,"description":83,"color":15},"Spay\u002FNeuter Appointments by Time","\u002Fconcepts\u002Fspay-neuter-appointments-by-time","02.concepts\u002F07.spay-neuter-appointments-by-time","Schedule spay\u002Fneuter appointments with specific time slots instead of open windows.",{"title":85,"path":86,"stem":87,"icon":15,"description":88,"color":15},"Overbooking","\u002Fconcepts\u002Foverbooking","02.concepts\u002F08.overbooking","What happens when scheduled animals exceed daily capacity limits.",{"title":90,"path":91,"stem":92,"icon":15,"description":93,"color":15},"Special Scheduling Situations","\u002Fconcepts\u002Fspecial-scheduling-situations","02.concepts\u002F09.special-scheduling-situations","Walk-ins, already sterilized status, feral cats, address requirements, secondary owners, and medication pickups.",{"title":95,"path":96,"stem":97,"icon":15,"description":98,"color":15},"Volume Client Portal","\u002Fconcepts\u002Fvolume-client-portal","02.concepts\u002F10.volume-client-portal","The Volume Client Portal: a self-service site for shelters and rescues.",{"title":100,"icon":101,"description":102,"color":103,"path":104,"stem":105,"children":106},"Suggested Flow","i-lucide-route","Follow the recommended daily clinic workflow from check-in to check-out.","text-cyan-500","\u002Fsuggested-flow","03.suggested-flow",[107,111,116,121,126,131,136,141],{"title":108,"path":104,"stem":109,"icon":15,"description":110,"color":15},"Suggested Flow Overview","03.suggested-flow\u002Findex","The recommended day-of clinic workflow in Clinic HQ: from daily checklists through check-in, exam, patient flow, and check-out.",{"title":112,"path":113,"stem":114,"icon":15,"description":115,"color":15},"SOP Daily Checklists","\u002Fsuggested-flow\u002Fsop-daily-checklists","03.suggested-flow\u002F01.sop-daily-checklists","Before-during-after daily checklists for running your clinic day with HQ.",{"title":117,"path":118,"stem":119,"icon":15,"description":120,"color":15},"Check In","\u002Fsuggested-flow\u002Fcheck-in","03.suggested-flow\u002F02.check-in","The client and patient check-in process on clinic day.",{"title":122,"path":123,"stem":124,"icon":15,"description":125,"color":15},"Exam & Pre-Med (Daily Task)","\u002Fsuggested-flow\u002Fexam","03.suggested-flow\u002F03.exam","The pre-surgical and wellness exam workflow, including pre-medication.",{"title":127,"path":128,"stem":129,"icon":15,"description":130,"color":15},"Patient Flow","\u002Fsuggested-flow\u002Fpatient-flow","03.suggested-flow\u002F04.patient-flow","Moving patients through surgical and wellness workflows in HQ.",{"title":132,"path":133,"stem":134,"icon":15,"description":135,"color":15},"Drug Logs","\u002Fsuggested-flow\u002Fdrug-logs","03.suggested-flow\u002F05.drug-logs","Starting, managing, and closing daily controlled substance drug logs.",{"title":137,"path":138,"stem":139,"icon":15,"description":140,"color":15},"Check Out & Pick Up","\u002Fsuggested-flow\u002Fcheck-out-and-pick-up","03.suggested-flow\u002F06.check-out-and-pick-up","The checkout and pick-up workflow for completing a patient visit.",{"title":142,"path":143,"stem":144,"icon":15,"description":145,"color":15},"Patient Packets","\u002Fsuggested-flow\u002Fpatient-packets","03.suggested-flow\u002F07.patient-packets","",{"title":147,"icon":148,"description":149,"color":150,"path":151,"stem":152,"children":153},"In-Depth Topics","i-lucide-layers","Detailed walkthroughs for appointments, communications, client management, and more.","text-violet-500","\u002Fin-depth","04.in-depth",[154,158,163,168,173,178,183,188,193,198,203,208,213],{"title":155,"path":151,"stem":156,"icon":15,"description":157,"color":15},"In-Depth Topics Overview","04.in-depth\u002Findex","Step-by-step guides for HQ's core features: scheduling appointments, managing clients, applying discounts, communications, templates, and more.",{"title":159,"path":160,"stem":161,"icon":15,"description":162,"color":15},"Public Spay\u002FNeuter Appointments","\u002Fin-depth\u002Fpublic-spay-neuter-appointments","04.in-depth\u002F01.public-spay-neuter-appointments","Scheduling spay\u002Fneuter appointments for public (individual pet owner) clients.",{"title":164,"path":165,"stem":166,"icon":15,"description":167,"color":15},"Volume Spay\u002FNeuter Appointments","\u002Fin-depth\u002Fvolume-spay-neuter-appointments","04.in-depth\u002F02.volume-spay-neuter-appointments","Set up volume clients and schedule bulk spay\u002Fneuter appointments.",{"title":169,"path":170,"stem":171,"icon":15,"description":172,"color":15},"Wellness Appointments","\u002Fin-depth\u002Fwellness-appointments","04.in-depth\u002F03.wellness-appointments","Create wellness appointments from the calendar or let clients book online via E-Appointments.",{"title":174,"path":175,"stem":176,"icon":15,"description":177,"color":15},"Recheck Appointments","\u002Fin-depth\u002Frecheck-appointments","04.in-depth\u002F04.recheck-appointments","Why recheck appointments must be linked to a prior spay\u002Fneuter surgery.",{"title":179,"path":180,"stem":181,"icon":15,"description":182,"color":15},"Canceling, Rescheduling & No-Shows","\u002Fin-depth\u002Fcanceling-rescheduling-and-no-shows","04.in-depth\u002F05.canceling-rescheduling-and-no-shows","All methods for canceling, rescheduling, and no-showing appointments, including deposit handling.",{"title":184,"path":185,"stem":186,"icon":15,"description":187,"color":15},"Templates","\u002Fin-depth\u002Ftemplates","04.in-depth\u002F06.templates","Create and manage Word document templates with auto-populated merge fields.",{"title":189,"path":190,"stem":191,"icon":15,"description":192,"color":15},"Discounts","\u002Fin-depth\u002Fdiscounts","04.in-depth\u002F07.discounts","Apply discounts and subsidies using grants, invoices, or in-house funds.",{"title":194,"path":195,"stem":196,"icon":15,"description":197,"color":15},"Client Management","\u002Fin-depth\u002Fclient-management","04.in-depth\u002F08.client-management","Find, manage, and organize client and animal records in HQ.",{"title":199,"path":200,"stem":201,"icon":15,"description":202,"color":15},"Understanding & Maximizing Donations","\u002Fin-depth\u002Fdonations","04.in-depth\u002F09.donations","Maximize clinic donations: campaigns, widgets, receipts, and reporting.",{"title":204,"path":205,"stem":206,"icon":15,"description":207,"color":15},"Communications","\u002Fin-depth\u002Fcommunications","04.in-depth\u002F10.communications","All client communication channels: email, text, calls, and document sharing.",{"title":209,"path":210,"stem":211,"icon":15,"description":212,"color":15},"Documenting User Actions","\u002Fin-depth\u002Flogs","04.in-depth\u002F11.logs","Audit, scheduler, and payment logs for tracking changes and activity in HQ and utilizing timestamps.",{"title":214,"path":215,"stem":216,"icon":15,"description":217,"color":15},"Vaccine Clinics","\u002Fin-depth\u002Fvaccine-clinics","04.in-depth\u002F12.vaccine-clinics","Complete guide to scheduling and running high-volume vaccine clinics.",{"title":219,"icon":220,"description":221,"color":222,"path":223,"stem":224,"children":225},"Accounting","i-lucide-receipt","Handle payments, deposits, credits, reconciliation, and tax reporting.","text-emerald-500","\u002Faccounting","05.accounting",[226,230,235,240,245,250,255,260,265,270,275,280,285,290,295,300],{"title":227,"path":223,"stem":228,"icon":15,"description":229,"color":15},"Accounting Overview","05.accounting\u002Findex","Complete accounting guide: payments, invoices, subsidies, refunds, and reports.",{"title":231,"path":232,"stem":233,"icon":15,"description":234,"color":15},"Accounting Public","\u002Faccounting\u002Faccounting-public","05.accounting\u002F01.accounting-public","Apply Payment screen for public client appointments and payment collection.",{"title":236,"path":237,"stem":238,"icon":15,"description":239,"color":15},"Accounting Volume","\u002Faccounting\u002Faccounting-volume","05.accounting\u002F02.accounting-volume","Volume client accounting: invoicing, payments, and financial reports.",{"title":241,"path":242,"stem":243,"icon":15,"description":244,"color":15},"Item Sales","\u002Faccounting\u002Fitem-sales","05.accounting\u002F03.item-sales","Sell non-medical items like t-shirts or OTC products via Item Sales.",{"title":246,"path":247,"stem":248,"icon":15,"description":249,"color":15},"Subsidies","\u002Faccounting\u002Fsubsidies","05.accounting\u002F04.subsidies","Apply subsidies to change prices, use grant funds, or bill third parties.",{"title":251,"path":252,"stem":253,"icon":15,"description":254,"color":15},"Deposits","\u002Faccounting\u002Fdeposits","05.accounting\u002F05.deposits","Pre-payment deposits for public appointments: setup, collection, and management.",{"title":256,"path":257,"stem":258,"icon":15,"description":259,"color":15},"Credit Cards","\u002Faccounting\u002Fcredit-cards","05.accounting\u002F06.credit-cards","Integrated credit card processing through MP Group at discounted rates.",{"title":261,"path":262,"stem":263,"icon":15,"description":264,"color":15},"Client Credits & Write-Offs","\u002Faccounting\u002Fclient-credits-and-write-offs","05.accounting\u002F07.client-credits-and-write-offs","Manage client credits from overpayments and record write-offs for uncollectible debts.",{"title":266,"path":267,"stem":268,"icon":15,"description":269,"color":15},"Refunds","\u002Faccounting\u002Frefunds","05.accounting\u002F08.refunds","All refund types: full, partial, deposits, client credits, and troubleshooting.",{"title":271,"path":272,"stem":273,"icon":15,"description":274,"color":15},"Accounting Tools","\u002Faccounting\u002Faccounting-tools-and-reports","05.accounting\u002F09.accounting-tools-and-reports","Unbill and unpay volume client invoices to correct billing mistakes.",{"title":276,"path":277,"stem":278,"icon":15,"description":279,"color":15},"Reconciliation & Financial Reports","\u002Faccounting\u002Freconciliation","05.accounting\u002F10.reconciliation","Run reconciliation, export financial data, and match bank deposits in HQ.",{"title":281,"path":282,"stem":283,"icon":15,"description":284,"color":15},"Tax","\u002Faccounting\u002Ftax","05.accounting\u002F11.tax","Report sales tax, handle subsidized taxable items, and set up volume client tax exemptions.",{"title":286,"path":287,"stem":288,"icon":15,"description":289,"color":15},"E-Pay & Card Vaulting","\u002Faccounting\u002Fe-pay-card-vaulting","05.accounting\u002F12.e-pay-card-vaulting","E-Pay: send secure payment requests via email to public clients.",{"title":291,"path":292,"stem":293,"icon":15,"description":294,"color":15},"No Prices on Paperwork","\u002Faccounting\u002Fno-prices-on-paperwork","05.accounting\u002F13.no-prices-on-paperwork","Use price-free templates to hide costs on invoices or take-home documents.",{"title":296,"path":297,"stem":298,"icon":15,"description":299,"color":15},"A Word About Accounting Tech Support","\u002Faccounting\u002Fa-word-about-accounting-tech-support","05.accounting\u002F14.a-word-about-accounting-tech-support","Scope of HQ accounting support and when to consult your own accountant.",{"title":301,"path":302,"stem":303,"icon":15,"description":304,"color":15},"How to look up payments","\u002Faccounting\u002Fhow-to-look-up-payments","05.accounting\u002F15.how-to-look-up-payments","Look up all payments for a client via the Payments Tab on their profile.",{"title":306,"icon":307,"description":308,"color":309,"path":310,"stem":311,"children":312},"Reports","i-lucide-bar-chart-2","Access patient metrics, service reports, rabies exports, and more.","text-orange-500","\u002Freports","06.reports",[313,317,322,327,332,337,342,347,352,357,362],{"title":314,"path":310,"stem":315,"icon":15,"description":316,"color":15},"Reports Overview","06.reports\u002Findex","All HQ reports: patient metrics, financials, custom reports, and exports.",{"title":318,"path":319,"stem":320,"icon":15,"description":321,"color":15},"Patient Metrics & Master Report","\u002Freports\u002Fpatient-and-master-reports","06.reports\u002F01.patient-and-master-reports","Summary and detailed reports on surgeries, animals, and appointments, plus the Master Report.",{"title":323,"path":324,"stem":325,"icon":15,"description":326,"color":15},"Data Exports","\u002Freports\u002Fdata-exports","06.reports\u002F02.data-exports","Export microchip and rabies vaccination records for registries and regulatory reporting.",{"title":328,"path":329,"stem":330,"icon":15,"description":331,"color":15},"Service Metrics & Item Prep","\u002Freports\u002Fservice-metrics-and-item-prep","06.reports\u002F03.service-metrics-and-item-prep","Monthly service counts by category, and item prep for upcoming clinic days.",{"title":333,"path":334,"stem":335,"icon":15,"description":336,"color":15},"Volume Client Metrics","\u002Freports\u002Fvolume-client-metrics","06.reports\u002F04.volume-client-metrics","Volume client surgery statistics and success rate breakdowns.",{"title":338,"path":339,"stem":340,"icon":15,"description":341,"color":15},"Geographic Metrics","\u002Freports\u002Fgeographic-metrics","06.reports\u002F05.geographic-metrics","Visual map showing where your clients are located geographically.",{"title":343,"path":344,"stem":345,"icon":15,"description":346,"color":15},"Executive Director Metrics","\u002Freports\u002Fexecutive-director-metrics","06.reports\u002F06.executive-director-metrics","High-level clinic and vet performance data for executive directors.",{"title":348,"path":349,"stem":350,"icon":15,"description":351,"color":15},"Funding Reports","\u002Freports\u002Ffunding-reports","06.reports\u002F07.funding-reports","Partnership metrics, donations, and subsidies summary reports.",{"title":353,"path":354,"stem":355,"icon":15,"description":356,"color":15},"Appointment Reports","\u002Freports\u002Fappointment-reports","06.reports\u002F08.appointment-reports","No-show, recheck, scheduling productivity, and priority appointment reports.",{"title":358,"path":359,"stem":360,"icon":15,"description":361,"color":15},"Death Report","\u002Freports\u002Fdeath-report","06.reports\u002F09.death-report","Access data on animal deaths to identify patterns and improve care.",{"title":363,"path":364,"stem":365,"icon":15,"description":366,"color":15},"Custom Reports","\u002Freports\u002Fcustom-reports","06.reports\u002F10.custom-reports","Build custom reports by combining any HQ data fields you need.",{"title":368,"icon":369,"description":370,"color":150,"path":371,"stem":372,"children":373},"Admin","i-lucide-shield","Billing, administration, integrations, technology, and help resources for HQ.","\u002Fadmin","07.admin",[374,378,383,388,393,398,403],{"title":375,"path":371,"stem":376,"icon":15,"description":377,"color":15},"Admin Overview","07.admin\u002Findex","Admin-level operations for Clinic HQ: billing, account management, integrations, recommended technology, contingency planning, and training resources.",{"title":379,"path":380,"stem":381,"icon":15,"description":382,"color":15},"Services Down","\u002Fadmin\u002Fservices-down","07.admin\u002F01.services-down","What to do when HQ or internet services are unavailable.",{"title":384,"path":385,"stem":386,"icon":15,"description":387,"color":15},"Billing & Organization","\u002Fadmin\u002Fhq-billing-and-organization","07.admin\u002F02.hq-billing-and-organization","Subscription management, billing, and multi-clinic organization for HQ accounts.",{"title":389,"path":390,"stem":391,"icon":15,"description":392,"color":15},"HQ Administration","\u002Fadmin\u002Fhq-administration","07.admin\u002F03.hq-administration","Data migration, account management, security, and legal documentation.",{"title":394,"path":395,"stem":396,"icon":15,"description":397,"color":15},"Integrations","\u002Fadmin\u002Fintegrations","07.admin\u002F04.integrations","Third-party integrations: IDEXX lab services and microchip auto-registration.",{"title":399,"path":400,"stem":401,"icon":15,"description":402,"color":15},"Technology Suggested","\u002Fadmin\u002Ftechnology-suggested","07.admin\u002F05.technology-suggested","Recommended hardware and technology for running Clinic HQ.",{"title":404,"path":405,"stem":406,"icon":15,"description":407,"color":15},"HQ Help & Training","\u002Fadmin\u002Fhq-help-and-training","07.admin\u002F06.hq-help-and-training","HQ's story, resources, community, and training materials.",{"title":409,"icon":410,"description":411,"color":412,"path":413,"stem":414,"children":415},"Settings","i-lucide-settings-2","Configure clinic profile, users, services, packages, and integrations.","text-slate-500","\u002Fsettings","08.settings",[416,420,425,430,435,440,445,450,455,460,465,470,475,480,485,490,495,500,505,510,515,520,525,530,535,540,545,550,555,560,565,570,575,580,585,590,595,600,605],{"title":417,"path":413,"stem":418,"icon":15,"description":419,"color":15},"Settings Overview","08.settings\u002Findex","Configure all HQ settings: calendar, pricing, users, communications, and more.",{"title":421,"path":422,"stem":423,"icon":15,"description":424,"color":15},"Clinic Profile","\u002Fsettings\u002Fclinic-profile","08.settings\u002F01.clinic-profile","Set up your clinic profile, preferences, and general system settings.",{"title":426,"path":427,"stem":428,"icon":15,"description":429,"color":15},"Users","\u002Fsettings\u002Fusers","08.settings\u002F02.users","Manage users, roles, and permissions in your HQ clinic account.",{"title":431,"path":432,"stem":433,"icon":15,"description":434,"color":15},"Vets","\u002Fsettings\u002Fvets","08.settings\u002F03.vets","Set up veterinarian profiles and surgical settings for your clinic.",{"title":436,"path":437,"stem":438,"icon":15,"description":439,"color":15},"Services & Products","\u002Fsettings\u002Fservices-products","08.settings\u002F04.services-products","Add and manage medical services and products in your HQ clinic.",{"title":441,"path":442,"stem":443,"icon":15,"description":444,"color":15},"Packages","\u002Fsettings\u002Fpackages","08.settings\u002F05.packages","Group commonly used services into packages for quick appointment setup.",{"title":446,"path":447,"stem":448,"icon":15,"description":449,"color":15},"Custom Fields","\u002Fsettings\u002Fcustom-fields","08.settings\u002F06.custom-fields","Create custom data fields for e-appointments, reports, and medical notes.",{"title":451,"path":452,"stem":453,"icon":15,"description":454,"color":15},"Clinic Tags","\u002Fsettings\u002Fclinic-tags","08.settings\u002F07.clinic-tags","Create color-coded tags to flag clients and animals throughout HQ.",{"title":456,"path":457,"stem":458,"icon":15,"description":459,"color":15},"Vaccine Setup","\u002Fsettings\u002Fvaccine-setup","08.settings\u002F08.vaccine-setup","Configure rabies vaccine details required for certificate generation.",{"title":461,"path":462,"stem":463,"icon":15,"description":464,"color":15},"Integrations Setup","\u002Fsettings\u002Fintegrations-setup","08.settings\u002F09.integrations-setup","Connect HQ with IDEXX, Shelterluv, and PetPoint integrations.",{"title":466,"path":467,"stem":468,"icon":15,"description":469,"color":15},"Divvy Setup","\u002Fsettings\u002Fdivvy-setup","08.settings\u002F10.divvy-setup","Create animal groups and surgical teams for the Divvy distribution tool.",{"title":471,"path":472,"stem":473,"icon":15,"description":474,"color":15},"Patient Flow Setup","\u002Fsettings\u002Fdrug-log-setup","08.settings\u002F11.drug-log-setup","Patient Flow setup: drug protocols, controlled substances, and automations.",{"title":476,"path":477,"stem":478,"icon":15,"description":479,"color":15},"Medical Notes Setup","\u002Fsettings\u002Fmedical-notes-setup","08.settings\u002F12.medical-notes-setup","Customize pre-generated medical notes for records and visit summaries.",{"title":481,"path":482,"stem":483,"icon":15,"description":484,"color":15},"High Risk Waiver Setup","\u002Fsettings\u002Fhigh-risk-waiver-setup","08.settings\u002F13.high-risk-waiver-setup","Configure high-risk waiver options for verbal and digital signatures.",{"title":486,"path":487,"stem":488,"icon":15,"description":489,"color":15},"Prescription Labels","\u002Fsettings\u002Fprescription-labels","08.settings\u002F14.prescription-labels","Supported label printers for prescription labels: Zebra and Dymo setup.",{"title":491,"path":492,"stem":493,"icon":15,"description":494,"color":15},"Microchip Preferences","\u002Fsettings\u002Fmicrochip-preferences","08.settings\u002F15.microchip-preferences","Configure microchip integration preferences and auto-registration partners.",{"title":496,"path":497,"stem":498,"icon":15,"description":499,"color":15},"Capacity Management","\u002Fsettings\u002Fcapacity-management","08.settings\u002F16.capacity-management","Set daily spay\u002Fneuter capacity limits by species, sex, and weight.",{"title":501,"path":502,"stem":503,"icon":15,"description":504,"color":15},"Wellness Settings","\u002Fsettings\u002Fwellness-settings","08.settings\u002F17.wellness-settings","Set up wellness rooms, appointment types, and scheduling preferences.",{"title":506,"path":507,"stem":508,"icon":15,"description":509,"color":15},"Templates Settings","\u002Fsettings\u002Ftemplates-settings","08.settings\u002F18.templates-settings","Upload custom clinic forms with merge fields for auto-populated data.",{"title":511,"path":512,"stem":513,"icon":15,"description":514,"color":15},"E-Appointments","\u002Fsettings\u002Fe-appointments","08.settings\u002F19.e-appointments","Set up online appointment booking for clients via E-Appointments.",{"title":516,"path":517,"stem":518,"icon":15,"description":519,"color":15},"E-Payments","\u002Fsettings\u002Fe-payments","08.settings\u002F20.e-payments","Enable online payments by connecting your MP Group merchant account.",{"title":521,"path":522,"stem":523,"icon":15,"description":524,"color":15},"Mobile Location Settings","\u002Fsettings\u002Fmobile-location-settings","08.settings\u002F21.mobile-location-settings","Configure mobile clinic locations and schedules in HQ settings.",{"title":526,"path":527,"stem":528,"icon":15,"description":529,"color":15},"Confirmations and Reminders","\u002Fsettings\u002Fconfirmations-and-reminders","08.settings\u002F22.confirmations-and-reminders","Configure automated confirmation and reminder settings for all appointments.",{"title":531,"path":532,"stem":533,"icon":15,"description":534,"color":15},"Medical Records Request","\u002Fsettings\u002Fmedical-records-request","08.settings\u002F23.medical-records-request","Share your clinic medical record request form link with clients.",{"title":536,"path":537,"stem":538,"icon":15,"description":539,"color":15},"Email Attachments","\u002Fsettings\u002Femail-attachments","08.settings\u002F24.email-attachments","Attach documents like aftercare PDFs to confirmation or reminder emails.",{"title":541,"path":542,"stem":543,"icon":15,"description":544,"color":15},"Call & Text Add On","\u002Fsettings\u002Fcall-text-add-on","08.settings\u002F25.call-text-add-on","Set up text and robo-call reminders with the Call and Text add-on.",{"title":546,"path":547,"stem":548,"icon":15,"description":549,"color":15},"e-Lobby","\u002Fsettings\u002Fe-lobby","08.settings\u002F26.e-lobby","Configure auto-response messages for E-Lobby client communications.",{"title":551,"path":552,"stem":553,"icon":15,"description":554,"color":15},"Invoices","\u002Fsettings\u002Finvoices","08.settings\u002F27.invoices","Customize the email template sent with volume client invoices.",{"title":556,"path":557,"stem":558,"icon":15,"description":559,"color":15},"Donations","\u002Fsettings\u002Fdonations-campaigns","08.settings\u002F28.donations-campaigns","Set up donation campaigns and embed widgets for online giving.",{"title":561,"path":562,"stem":563,"icon":15,"description":564,"color":15},"Funding Partnerships","\u002Fsettings\u002Ffunding-partnerships","08.settings\u002F29.funding-partnerships","Create funding partnerships as a prerequisite for subsidy setup.",{"title":566,"path":567,"stem":568,"icon":15,"description":569,"color":15},"Subsidy Settings","\u002Fsettings\u002Fsubsidy-settings","08.settings\u002F30.subsidy-settings","Create and configure subsidy settings with funding partnerships.",{"title":571,"path":572,"stem":573,"icon":15,"description":574,"color":15},"Grantors","\u002Fsettings\u002Fgrantors","08.settings\u002F31.grantors","Set up grantors to track the source of every donation in HQ.",{"title":576,"path":577,"stem":578,"icon":15,"description":579,"color":15},"VC Custom Pricing","\u002Fsettings\u002Fvc-custom-pricing","08.settings\u002F32.vc-custom-pricing","Override standard pricing for individual volume clients on specific items.",{"title":581,"path":582,"stem":583,"icon":15,"description":584,"color":15},"Tax Info","\u002Fsettings\u002Ftax-info","08.settings\u002F33.tax-info","Configure tax categories and rates for taxable clinic items.",{"title":586,"path":587,"stem":588,"icon":15,"description":589,"color":15},"QuickBooks","\u002Fsettings\u002Fquickbooks","08.settings\u002F34.quickbooks","Map QuickBooks codes to HQ services and products for accounting sync.",{"title":591,"path":592,"stem":593,"icon":15,"description":594,"color":15},"Chat Settings","\u002Fsettings\u002Fchat-settings","08.settings\u002F35.chat-settings","Enable instant messaging between your clinic and volume client Portal users.",{"title":596,"path":597,"stem":598,"icon":15,"description":599,"color":15},"OneLink E-Appointments (Multi-Clinic Only)","\u002Fsettings\u002Fone-link","08.settings\u002F36.one-link","OneLink: a single E-Appointment booking link for multi-clinic organizations.",{"title":601,"path":602,"stem":603,"icon":15,"description":604,"color":15},"VCP Settings","\u002Fsettings\u002Fvcp-settings","08.settings\u002F37.vcp-settings","Control volume client Portal permissions and required fields.",{"title":606,"path":607,"stem":608,"icon":15,"description":609,"color":15},"Inventory","\u002Fsettings\u002Finventory","08.settings\u002F38.inventory","Track inventory through HQ custom reports since there is no built-in system.",{"title":611,"icon":612,"description":613,"color":614,"path":615,"stem":616,"children":617},"Resources & Perks","i-lucide-gift","Explore resources, tools, and perks available to your clinic.","text-rose-500","\u002Fresources-and-perks","09.resources-and-perks",[618,622,627,632,637],{"title":619,"path":615,"stem":620,"icon":15,"description":621,"color":15},"Overview","09.resources-and-perks\u002Findex","Explore HQ's top tools, downloadable templates, exclusive clinic perks, and discounted credit card processing options.",{"title":623,"path":624,"stem":625,"icon":15,"description":626,"color":15},"Top Tools","\u002Fresources-and-perks\u002Ftop-tools","09.resources-and-perks\u002F01.top-tools","Quick video overviews of HQ's most powerful features, including online scheduling, e-Pay, consent forms, patient flow, grant management, and more.",{"title":628,"path":629,"stem":630,"icon":15,"description":631,"color":15},"Templates & Resources","\u002Fresources-and-perks\u002Ftemplates-and-resources-copy","09.resources-and-perks\u002F02.templates-and-resources copy","Download ready-to-use HQ templates for consent forms, aftercare instructions, cage cards, curbside check-in flyers, and other clinic documents.",{"title":633,"path":634,"stem":635,"icon":15,"description":636,"color":15},"Perks","\u002Fresources-and-perks\u002Fperks","09.resources-and-perks\u002F03.perks","Exclusive benefits available to HQ clinics, including discounted credit card processing, microchips, vet supplies, text messaging, surgical packs, and volunteer opportunities.",{"title":256,"path":638,"stem":639,"icon":15,"description":640,"color":15},"\u002Fresources-and-perks\u002Fcredit-cards","09.resources-and-perks\u002F04.credit-cards","Learn about HQ's discounted interchange-plus credit card processing rates, supported hardware, and how to get a savings quote for your clinic.",{"id":642,"title":18,"body":643,"color":15,"description":21,"extension":2109,"icon":15,"links":15,"meta":2110,"navigation":2111,"path":19,"seo":2112,"sitemap":2113,"stem":20,"__hash__":2115},"docs\u002F01.getting-started\u002F01.learning-hq.md",{"type":644,"value":645,"toc":2086},"minimark",[646,653,673,676,681,684,687,690,712,717,727,738,743,747,750,762,767,771,780,785,789,792,803,806,821,824,831,842,844,848,856,860,863,866,870,884,888,921,926,930,946,950,964,968,981,985,993,995,999,1014,1021,1024,1028,1039,1053,1059,1062,1077,1082,1084,1088,1091,1095,1098,1101,1110,1119,1121,1125,1135,1139,1180,1185,1189,1196,1215,1220,1224,1250,1254,1259,1261,1265,1268,1278,1283,1285,1289,1292,1296,1299,1304,1320,1324,1327,1330,1339,1350,1358,1362,1366,1374,1382,1390,1398,1405,1413,1421,1428,1436,1444,1448,1458,1466,1473,1481,1489,1497,1505,1515,1523,1531,1538,1551,1558,1565,1572,1580,1588,1596,1604,1612,1622,1630,1638,1646,1654,1661,1669,1677,1684,1692,1700,1710,1717,1725,1733,1740,1748,1758,1766,1774,1782,1790,1798,1806,1814,1822,1830,1838,1842,1850,1857,1865,1869,1876,1883,1891,1895,1905,1913,1921,1928,1936,1944,1952,1959,1967,1971,1975,1982,1985,1989,2000,2008,2012,2016,2023,2027,2030,2033,2040,2048,2052,2055,2058,2061,2065,2068,2076,2079],[647,648,649],"p",{},[650,651],"img",{"alt":145,"src":652},"\u002Fimages\u002F01-getting-started\u002F720-1920-x-225-px-1920-x-320-px-9.png",[647,654,655,656,660,661,664,665,668,669,672],{},"At HQ, we don't just provide software - we ",[657,658,659],"strong",{},"partner with clinics"," in the daily realities of running a high-volume spay\u002Fneuter program. Our system is built to answer questions and smooth out the operational bumps that come with managing patient flow, medical records, and financial tracking. We like to think of ourselves as shoulder to shoulder with your team, helping you streamline processes so staff can focus on what matters most: caring for animals and serving the community. From the first login to the busiest clinic day, we're right there with you, providing ",[657,662,663],{},"tools",", ",[657,666,667],{},"guidance",", and ",[657,670,671],{},"support"," every step of the way.",[674,675],"hr",{},[677,678,680],"h2",{"id":679},"start-with-the-manual","Start with the Manual",[647,682,683],{},"This manual should always be your first step when looking for answers.",[647,685,686],{},"This manual is designed to guide you through every aspect of Clinic HQ — from the first steps of getting set up to advanced tools that power your clinic's efficiency.",[647,688,689],{},"Whether you're just beginning your journey with Clinic HQ or exploring the more powerful features, this guide is here to walk alongside you. It's built to be:",[691,692,693,700,706],"ul",{},[694,695,696,699],"li",{},[657,697,698],{},"Easy to navigate"," with a clear, structured layout.",[694,701,702,705],{},[657,703,704],{},"Searchable"," so you can quickly find answers when you need them most.",[694,707,708,711],{},[657,709,710],{},"Flexible",", with the option to download sections for offline use at your convenience.",[713,714,716],"h3",{"id":715},"searching-the-manual","Searching the Manual",[647,718,719,720,726],{},"The ",[721,722,723],"em",{},[657,724,725],{},"Clinic HQ Manual"," is designed to make it simple to get the answers you need, when you need them.",[691,728,729,732,735],{},[694,730,731],{},"To search topics in the manual, use the search bar located in the top right corner of the window. Enter keywords, and a list of topics will appear that match your search.",[694,733,734],{},"Try a variety of terms if your first search doesn't bring up what you need. For example, searching for \"labels\" instead of \"printing\" may return different results.",[694,736,737],{},"If you still can't find what you're looking for, open a help ticket. Our support team is here to help, and we'll respond as quickly as possible.",[647,739,740],{},[650,741],{"alt":145,"src":742},"\u002Fimages\u002F01-getting-started\u002Fsearch-manual.png",[713,744,746],{"id":745},"making-a-pdf-of-the-manual","Making a PDF of the Manual",[647,748,749],{},"The online manual is convenient, but it requires an internet connection to access. To support offline use, you can also download a PDF version to save on your computer or device — or print it if you prefer.",[691,751,752,755],{},[694,753,754],{},"This manual includes a built-in option to create and update a PDF. The Download PDF button appears beneath the Table of Contents in the left sidebar.",[694,756,757,758,761],{},"Simply click ",[657,759,760],{},"Download PDF"," to generate the file.",[647,763,764],{},[650,765],{"alt":145,"src":766},"\u002Fimages\u002F01-getting-started\u002Fmanualpdf.png",[713,768,770],{"id":769},"printing-the-manual","Printing the Manual",[772,773,774,777],"ol",{},[694,775,776],{},"To print the entire manual, you can use your PDF viewer to print larger sections at once.",[694,778,779],{},"For individual pages, simply click the \"Print\" icon located in the top left corner of the page.",[647,781,782],{},[650,783],{"alt":145,"src":784},"\u002Fimages\u002F01-getting-started\u002Fprint-screen.png",[713,786,788],{"id":787},"making-your-own-mini-manual","Making Your Own Mini-Manual",[647,790,791],{},"Did you know you're able to create a booklet for the topics that matter most to your clinic? You may want to build a mini version of this manual, tailored specifically to your clinic's needs.",[647,793,794,795,802],{},"If you'd like to create a manual similar to this one, we recommend the service ",[796,797,801],"a",{"href":798,"rel":799},"https:\u002F\u002Fwww.manula.com\u002F",[800],"nofollow","Manula",". For about $30 per month, you can create a manual with unlimited pages.",[647,804,805],{},"We've found Manula to be:",[691,807,808,811,814],{},[694,809,810],{},"Extremely easy for anyone to pick up and use.",[694,812,813],{},"Organized, with a clear table of contents.",[694,815,816,817,820],{},"Flexible, giving users the ability to ",[657,818,819],{},"download a PDF"," of the manual.",[647,822,823],{},"Alternatively, you can download the PDF of this manual, carve out the sections you want, and export them to Word. From there, you can add your own text.",[647,825,826,827,830],{},"We believe it's ",[657,828,829],{},"important for each clinic to have a manual"," of its own. A customized manual helps:",[691,832,833,836,839],{},[694,834,835],{},"Keep staff focused",[694,837,838],{},"Save time",[694,840,841],{},"Ensure everyone is on the same page with the tools and processes that matter most to your clinic",[674,843],{},[677,845,847],{"id":846},"hq-university","HQ University",[647,849,850,851,855],{},"For more in-depth information, ",[796,852,847],{"href":853,"rel":854},"https:\u002F\u002Funiversity.clinichq.com\u002F",[800]," offers guides and tutorials through our online learning platform.",[713,857,859],{"id":858},"discovering-hq-university","Discovering HQ University",[647,861,862],{},"Whether you're a brand-new clinic or have been with Clinic HQ for years, the training videos in Clinic HQ University are essential for key administrative and medical team members. These courses help your team fully understand the ins-and-outs of the software.",[647,864,865],{},"HQ University provides comprehensive training and education for veterinary professionals looking to integrate cloud-based software into spay\u002Fneuter clinics. Our mission is to improve the efficiency, safety, and overall quality of services through innovative technology and education.",[713,867,869],{"id":868},"what-you-can-expect","What You Can Expect",[691,871,872,875,878,881],{},[694,873,874],{},"Comprehensive training on HQ's cloud-based software.",[694,876,877],{},"Expert guidance on integrating HQ into your clinic.",[694,879,880],{},"Ongoing support and updates to maximize value.",[694,882,883],{},"A community of like-minded veterinary professionals.",[713,885,887],{"id":886},"how-to-access-training-courses","How to Access Training Courses",[772,889,890,897,900,912,918],{},[694,891,892,893,896],{},"Go to ",[796,894,847],{"href":853,"rel":895},[800],".",[694,898,899],{},"Click Course Login in the top navigation menu.",[694,901,902,903,906,907],{},"Select ",[657,904,905],{},"Login with Clinic HQ OnePass",".\n",[691,908,909],{},[694,910,911],{},"If you're already signed in, you won't need to enter credentials again.",[694,913,914,915,896],{},"Once logged in, click ",[657,916,917],{},"My Courses",[694,919,920],{},"Complete as many of the free HQ Setup Courses as you'd like — and get HQ Certified!",[647,922,923],{},[650,924],{"alt":145,"src":925},"\u002Fimages\u002F01-getting-started\u002Fonpass.png",[713,927,929],{"id":928},"clinic-hq-setup-course","Clinic HQ Setup Course",[691,931,932,935,943],{},[694,933,934],{},"Each clinic should designate at least one administrator to complete this course.",[694,936,937,942],{},[796,938,941],{"href":939,"rel":940},"https:\u002F\u002Funiversity.clinichq.com\u002Fcourses\u002Fclinichq-training\u002F",[800],"The Setup Course"," covers every screen in HQ, including detailed tools and advanced features.",[694,944,945],{},"It's ideal for clinics that want to leverage all of HQ's capabilities.",[713,947,949],{"id":948},"clinic-hq-go-live-courses","Clinic HQ Go-Live Courses",[691,951,952,958],{},[694,953,954,957],{},[657,955,956],{},"Admin Course"," – Covers administration basics through advanced tasks such as making appointments and managing payment options.",[694,959,960,963],{},[657,961,962],{},"Medical Course"," – Guides the medical team through Patient Flow, drug logging, medical records, Idexx, and rechecks.",[713,965,967],{"id":966},"hqs-top-tools","HQ's Top Tools",[691,969,970,978],{},[694,971,972,973,977],{},"Watch ",[796,974,976],{"href":853,"rel":975},[800],"these videos"," on HQ's most powerful features.",[694,979,980],{},"Discover tools you may not be using yet — all included in your subscription.",[713,982,984],{"id":983},"hq-perks","HQ Perks",[647,986,987,988],{},"Discover the benefits of being a Clinic HQ clinic ",[796,989,992],{"href":990,"rel":991},"https:\u002F\u002Funiversity.clinichq.com\u002Fhq-perks\u002F",[800],"HERE!",[674,994],{},[677,996,998],{"id":997},"training-clinic","Training Clinic",[647,1000,1001,1002,1005,1006,1009,1010,1013],{},"At HQ, every user has access to their own personal training site. This dedicated space is designed to give you the freedom to explore without any worries. You can ",[657,1003,1004],{},"test out new features",", enter ",[657,1007,1008],{},"sample data",", and experiment with ",[657,1011,1012],{},"different workflows"," — without the risk of affecting your real clinic site.",[647,1015,1016,1017,1020],{},"Each training clinic comes ",[657,1018,1019],{},"pre-loaded"," with helpful templates, drug logs, and other resources to get you started quickly. However, you're not limited to what's provided — you can easily upload your own files, customize settings, and make it feel like your real clinic environment.",[647,1022,1023],{},"Think of this training clinic as your sandbox, a safe place where you can learn, practice, and build confidence in using HQ.",[713,1025,1027],{"id":1026},"access-your-own-personal-training-clinic","Access Your Own Personal Training Clinic",[647,1029,1030,1031,1034,1035,1038],{},"To access your training clinic, navigate to the ",[657,1032,1033],{},"Help & Support"," menu, then click ",[657,1036,1037],{},"Visit Training Site",". Team members can safely practice tasks such as:",[691,1040,1041,1044,1047,1050],{},[694,1042,1043],{},"Making appointments",[694,1045,1046],{},"Drawing and wasting drugs",[694,1048,1049],{},"Exploring different settings",[694,1051,1052],{},"Testing out features and workflows",[647,1054,1055,1056,896],{},"All of this can be done ",[657,1057,1058],{},"without liability",[647,1060,1061],{},"The training site looks exactly like your clinic's own HQ site, with two key differences:",[691,1063,1064,1070],{},[694,1065,1066,1067,1069],{},"The name ",[657,1068,998],{}," appears in the upper-left corner instead of your clinic's name.",[694,1071,1072,1073,1076],{},"The site is bordered in ",[657,1074,1075],{},"yellow",", instead of the standard CHQ Blue.",[647,1078,1079],{},[650,1080],{"alt":145,"src":1081},"\u002Fimages\u002F01-getting-started\u002Ftrainingarrow.png",[674,1083],{},[677,1085,1087],{"id":1086},"new-employee-training","New Employee Training",[647,1089,1090],{},"Clinics are responsible for onboarding and training new employees. Staff should be guided to the Manual and HQ University for additional support and reference throughout the process.",[713,1092,1094],{"id":1093},"quizzes-materials-for-managers","Quizzes — Materials for Managers",[647,1096,1097],{},"We wanted to provide you with tools you can customize for staff training. The most effective way to know whether an employee understands HQ is to quiz them. Google Forms has a free quiz feature that works great for this purpose.",[647,1099,1100],{},"To get off and running, we've created an HQ Quiz for you to copy and edit as desired.",[647,1102,1103,1104,1109],{},"Click ",[796,1105,1108],{"href":1106,"rel":1107},"https:\u002F\u002Fdocs.google.com\u002Fforms\u002Fd\u002F1gFdJXAJPXODSc7ckdlj3iogns0BgZZcJt96UCltpM9I\u002Fcopy",[800],"HERE"," to copy this quiz to your own personal Google Drive.",[1111,1112,1113],"blockquote",{},[647,1114,1115,1118],{},[657,1116,1117],{},"Note:"," Be sure to use your own link from the copied Google Form when sending this quiz to your employee. Do not send them this link, as it simply allows you to transfer a copy of the quiz.",[674,1120],{},[677,1122,1124],{"id":1123},"support-team","Support Team",[691,1126,1127,1130],{},[694,1128,1129],{},"For personalized help, our support team is available during business hours to assist with tickets.",[694,1131,1132],{},[657,1133,1134],{},"Please review the manual and HQ University resources before submitting a request.",[713,1136,1138],{"id":1137},"how-to-open-a-help-ticket","How to Open a Help Ticket",[691,1140,1141,1147,1152,1160,1163,1171,1174],{},[694,1142,1143,1144,1146],{},"Go to the ",[657,1145,1033],{}," page in the left-hand navigation menu.",[694,1148,1103,1149,896],{},[657,1150,1151],{},"Open New Help Ticket",[694,1153,1154,1155],{},"Choose how you'd like us to respond (phone or email).\n",[691,1156,1157],{},[694,1158,1159],{},"If you select phone, provide a direct number where we can reach you, and keep your phone available.",[694,1161,1162],{},"Add a subject line (brief summary of the issue).",[694,1164,1165,1166],{},"Enter a detailed description of the problem.\n",[691,1167,1168],{},[694,1169,1170],{},"If related to an appointment or animal, include the appointment date, client name, and animal name(s).",[694,1172,1173],{},"Select the appropriate priority level.",[694,1175,1176,1177,896],{},"Attach any helpful files. ",[657,1178,1179],{},"Screenshots are especially useful",[647,1181,1182],{},[650,1183],{"alt":145,"src":1184},"\u002Fimages\u002F01-getting-started\u002Fhelptixx.png",[713,1186,1188],{"id":1187},"viewing-your-help-ticket","Viewing Your Help Ticket",[647,1190,1191,1192,1195],{},"To ",[657,1193,1194],{},"check the status"," of your ticket:",[691,1197,1198,1204],{},[694,1199,1143,1200,1203],{},[657,1201,1202],{},"Help"," menu.",[694,1205,1206,1207,1210,1211,1214],{},"At the bottom of the page, you'll see all ",[657,1208,1209],{},"open"," and ",[657,1212,1213],{},"solved"," tickets submitted under your profile.",[647,1216,1217],{},[650,1218],{"alt":145,"src":1219},"\u002Fimages\u002F01-getting-started\u002Fhelptix.png",[713,1221,1223],{"id":1222},"ticket-status-tags","Ticket Status Tags",[691,1225,1226,1232,1238,1244],{},[694,1227,1228,1231],{},[657,1229,1230],{},"New"," – Your ticket has not yet been reviewed by staff.",[694,1233,1234,1237],{},[657,1235,1236],{},"Open"," – An agent is actively working on your ticket.",[694,1239,1240,1243],{},[657,1241,1242],{},"Pending"," – An agent is waiting for your response. (If no reply is received within two days, the ticket will close.)",[694,1245,1246,1249],{},[657,1247,1248],{},"On-Hold"," – The ticket is awaiting an update from someone outside the help desk team.",[713,1251,1253],{"id":1252},"important-note","Important Note",[647,1255,1256],{},[657,1257,1258],{},"Even if you selected phone as your response preference, please check your email. If we cannot reach you by phone or if it's outside business hours, we may respond by email instead.",[674,1260],{},[677,1262,1264],{"id":1263},"hqs-status-page","HQ's Status Page",[647,1266,1267],{},"We recommend saving the following web page as a bookmark in your browser. This website will let you know if HQ is experiencing any outages or issues.",[647,1269,1270,1273,1274],{},[657,1271,1272],{},"Clinic HQ Status (Issues & Outages):"," ",[796,1275,1276],{"href":1276,"rel":1277},"https:\u002F\u002Fstatus.clinichq.com\u002F",[800],[647,1279,1280],{},[650,1281],{"alt":145,"src":1282},"\u002Fimages\u002Fshared\u002Fbookmark-pages.jpg",[674,1284],{},[677,1286,1288],{"id":1287},"what-hq-does-not-provide-assistance-on","What HQ Does Not Provide Assistance On",[647,1290,1291],{},"We aim to provide all the information you need to run your clinic smoothly with Clinic HQ. At the same time, we want to be clear about the areas we are unable to troubleshoot or support.",[713,1293,1295],{"id":1294},"dymo-printers","Dymo Printers",[647,1297,1298],{},"For printer issues, please refer to our Troubleshooting Page.",[647,1300,1301],{},[657,1302,1303],{},"Dymo Support Contact Information",[691,1305,1306,1309,1312],{},[694,1307,1308],{},"Phone: 877-724-8324",[694,1310,1311],{},"Hours: Monday–Friday, 9:00 AM – 5:00 PM EST",[694,1313,1314,1315],{},"You can also open a help ticket with Dymo ",[796,1316,1319],{"href":1317,"rel":1318},"https:\u002F\u002Fwww.dymo.com\u002Fsupport\u002Fcontact-us",[800],"here",[713,1321,1323],{"id":1322},"transactions-processed-directly-through-mx-merchant","Transactions Processed Directly Through MX Merchant",[647,1325,1326],{},"Please note that we cannot adjust or correct refunds in Clinic HQ if they were processed directly through MX Merchant. We also no longer provide support for individual transactions handled in this way.",[647,1328,1329],{},"For guidance on processing refunds:",[691,1331,1332],{},[694,1333,1334,1335,1338],{},"See the ",[796,1336,1337],{"href":267},"Refunds Section"," for instructions within Clinic HQ.",[647,1340,1341,1342,1345,1346,1349],{},"⚠ ",[657,1343,1344],{},"Important",": Clinic HQ does ",[657,1347,1348],{},"not"," provide support for:",[691,1351,1352,1355],{},[694,1353,1354],{},"Dymo label writers.",[694,1356,1357],{},"Transactions processed directly through MX Merchant.",[677,1359,1361],{"id":1360},"the-library","The Library",[677,1363,1365],{"id":1364},"general-protocols","General Protocols:",[647,1367,1368,1373],{},[796,1369,1372],{"href":1370,"rel":1371},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Flvtyxsj3yduvlty\u002FHigh%20Quality%20High%20Volume%20Spay%20And%20Neuter%20And%20Other%20Shelter%20Surgeries%202020%20White.pdf?dl=0",[800],"High-Quality, High-Volume Spay and Neuter and Other Shelter Surgeries"," by Sara White",[647,1375,1376,1381],{},[796,1377,1380],{"href":1378,"rel":1379},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F1hp724r6gyyg92u\u002FHigh%20Quality%2C%20High%20Volume%20Spay%E2%80%93neuter%20Access%20To%20Care%20And%20The%20Challenge%20To%20Private%20Practitioners.pdf?dl=0",[800],"High-Quality, High-Volume Spay-Neuter: Access to care and the challenge to private practitioners"," by Phillip A Bushby",[647,1383,1384,1389],{},[796,1385,1388],{"href":1386,"rel":1387},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fg5d1b105mb3b3a6\u002FHistologic%20Evaluation%20Of%20Parovarian%20Nodules%20In%20The%20Cat..pdf?dl=0",[800],"Histologic evaluation of parovarian nodules in the cat"," by Meghann L Haase-Berglund",[647,1391,1392,1397],{},[796,1393,1396],{"href":1394,"rel":1395},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F2heuqsyfp2927h8\u002FShelter%20Medicine%20For%20Veterinarians%20And%20Staff%202012%20Miller.pdf?dl=0",[800],"Shelter Medicine for Veterinarians and Staff"," by Lila Miller and Stephen Zawistowski",[647,1399,1400,1404],{},[796,1401,1403],{"href":1394,"rel":1402},[800],"The Association of Shelter Veterinarians’ 2016 Veterinary Medical Care Guidelines for Spay-Neuter Programs"," by Brenda Griffin",[647,1406,1407,1412],{},[796,1408,1411],{"href":1409,"rel":1410},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F44y6419i9fd2xu5\u002FThe%20Role%20Of%20Private%20Practitioners%20In%20Reducing%20Numbers%20Of%20Homeless%20Dogs%20And%20Cats%20And%20Shelter%20Euthanasia%20Rates..pdf?dl=0",[800],"The role of private practitioners in reducing numbers of homeless dogs and cats and shelter euthanasia rates"," by Sam C. Phillips, Zarah Hedge, Jose M. Peralta",[647,1414,1415,1420],{},[796,1416,1419],{"href":1417,"rel":1418},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fvek4vtlat3vseqc\u002FPrevention%20of%20fetal%20suffering%20during%20ovariohysterectomy%20of%20pregnant%20animals..pdf?dl=0",[800],"Prevention of fetal suffering during ovariohysterectomy of pregnant animals."," by Sara C White",[647,1422,1423,1420],{},[796,1424,1427],{"href":1425,"rel":1426},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fwdtkw21nrdbm8by\u002FCharacteristics%20of%20clients%20and%20animals%20served%20by%20high-volume%2C%20stationary%2C%20nonprofit%20spay-neuter%20clinics..pdf?dl=0",[800],"Characteristics of clients and animals served by high-volume, stationary, nonprofit spay-neuter clinics.",[647,1429,1430,1435],{},[796,1431,1434],{"href":1432,"rel":1433},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F7vpnq0vj39li3r1\u002FOnset%20of%20sentience%3A%20The%20potential%20for%20suffering%20in%20fetal%20and%20newborn%20farm%20animals.pdf?dl=0",[800],"Onset of sentience: The potential for suffering in fetal and newborn farm animals"," by David J D Mellor",[647,1437,1438,1443],{},[796,1439,1442],{"href":1440,"rel":1441},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F4gx6yhhs8tat20z\u002FEffects%20of%20peripheral%20active%20warming%20and%20passive%20insulation%20on%20core%20body%20temperature%20during%20feline%20ovariohysterectomy.pdf?dl=0",[800],"Effects of peripheral active warming and passive insulation on core body temperature during feline ovariohysterectomy: a multi-arm randomized clinical trial"," by Rachael E Kreisler , Lauren J MacDonald and Jeffrey W Norris",[677,1445,1447],{"id":1446},"anesthetic-protocols","Anesthetic Protocols:",[647,1449,1450],{},[657,1451,1452,1453],{},"1. ",[796,1454,1457],{"href":1455,"rel":1456},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002F53n2r52ncshhljc\u002FAACumg8mvUPtrtrpNIQUzFwca?dl=0",[800],"General Information on Veterinary Anesthesia Protocols",[647,1459,1460,1465],{},[796,1461,1464],{"href":1462,"rel":1463},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fzxb4cwfwblkgl1s\u002FVeterinary%20Anesthesia%20and%20Analgesia%20-%202015%20-%20Grimm%20-%20Anesthesia%20and%20Pain%20Management%20of%20Shelter%20Populations.pdf?dl=0",[800],"Anesthesia and Pain Management of Shelter Populations"," by Andrea L. Looney.",[647,1467,1468,1472],{},[796,1469,1372],{"href":1470,"rel":1471},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F6njscianxkcr89b\u002FHigh-Quality%2C%20High-Volume%20Spay%20and%20Neuter%2C%20and%20Other%20Shelter%20Surgeries.pdf?dl=0",[800]," edited by Sara White",[647,1474,1475,1480],{},[796,1476,1479],{"href":1477,"rel":1478},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fpd6cvxlrfqto4tw\u002FHOW%20SAFE%20IS%20ANESTHESIA%20FOR%20DOGS%20AND%20CATS%3F.pdf?dl=0",[800],"HOW SAFE IS ANESTHESIA FOR DOGS AND CATS?"," by Sheilah A Robertson",[647,1482,1483,1488],{},[796,1484,1487],{"href":1485,"rel":1486},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Flpnm6jpkshoki9f\u002FPerioperative%20mortality%20in%20cats%20and%20dogs%20undergoing%20spay%20or%20castration%20at%20a%20high-volume%20clinic.pdf?dl=0",[800],"Perioperative mortality in cats and dogs undergoing spay or castration at a high-volume clinic"," by J.K. Levy, K.M. Bard, S.J. Tucker, P.D. Diskant, P.A. Dingman",[647,1490,1491,1496],{},[796,1492,1495],{"href":1493,"rel":1494},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fjfa0fy4qwflf7w4\u002FRisk%20factors%20for%20anaesthetic-related%20death%20in%20cats-%20results%20from%20the%20confidential%20enquiry%20into%20perioperative%20small%20animal%20fatalities%20%28CEPSAF%29.pdf?dl=0",[800],"Risk factors for anaesthetic-related death in cats: results from the confidential enquiry into perioperative small animal fatalities (CEPSAF)"," by D. C. Brodbelt, D. U. Pfeiffer, L. E. Young, J. L. N. Wood",[647,1498,1499,1504],{},[796,1500,1503],{"href":1501,"rel":1502},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F1ddebt1k73gtyrt\u002FTopics%20in%20companion%20animal%20medicine..pdf?dl=0",[800],"Topics in companion animal medicine"," by Jeff C Ko",[647,1506,1507],{},[657,1508,1509,1510],{},"2. ",[796,1511,1514],{"href":1512,"rel":1513},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002Fytkdicboc8dpwbp\u002FAAA-Rv08AF3Jb5WVhD9alsJna?dl=0",[800],"Canine Anesthetic Protocols",[647,1516,1517,1522],{},[796,1518,1521],{"href":1519,"rel":1520},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F9qg7syk23wwcz49\u002FAnaesthetic%20induction%20and%20recovery%20characteristics%20of%20a%20diazepam-ketamine%20combination%20compared%20with%20propofol%20in%20dogs.pdf?dl=0",[800],"Anaesthetic induction and recovery characteristics of a diazepam-ketamine combination compared with propofol in dogs"," by Jacques P. Ferreira, T. Brighton Dzikiti, Gareth E. Zeiler, Roxanne Buck, Bruce Nevill, Bruce Gummow, Lynette Bester",[647,1524,1525,1530],{},[796,1526,1529],{"href":1527,"rel":1528},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fr3o536nhnc480hu\u002FEffects%20of%20a%20dexmedetomidine%20constant%20rate%20infusion%20and%20atropine%20on%20changes%20in%20global%20perfusion%20variables%20induced%20by%20hemorrhage%20followed%20by%20volume%20replacement%20in%20isoflurane-anesthetized%20dogs.pdf?dl=0",[800],"Effects of a dexmedetomidine constant rate infusion and atropine on changes in global perfusion variables induced by hemorrhage followed by volume replacement in isoflurane-anesthetized dogs"," by Thaísa D. Cândido",[647,1532,1533],{},[796,1534,1537],{"href":1535,"rel":1536},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F4zcs96igui7kkaz\u002FEffects%20of%20trazodone%20on%20behavioral%20signs%20of%20stress%20in%20hospitalized%20dogs%20%281%29.pdf?dl=0",[800],"Findings from Ohio State University Yields New Findings on Phenylpiperazine Antidepressants (Effects of trazodone on behavioral signs of stress in hospitalized dogs)",[647,1539,1540,1545,1546,1550],{},[796,1541,1544],{"href":1542,"rel":1543},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fqj8vy9zjtzar3z3\u002F%5BIncidence%20of%20and%20risk%20factors%20for%20postoperative%20regurgitation%20and%20vomiting%20in%20dogs.pdf?dl=0",[800],"Findings from Washington State University Provides New Data on Veterinary Medicine"," [",[796,1547,1549],{"href":1542,"rel":1548},[800],"Incidence of and risk factors for postoperative regurgitation and vomiting in dogs: 244 cases (2000-2012)","]",[647,1552,1553],{},[796,1554,1557],{"href":1555,"rel":1556},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fc7fvqyc2z7o1m2m\u002FHeartworm-positive%20dogs%20recover%20without%20complications%20from%20surgical%20sterilization%20using%20cardiovascular%20sparing%20anesthesia%20protocol.pdf?dl=0",[800],"New Sterilization Findings from Morehead State University Described (Heartworm-positive dogs recover without complications from surgical sterilization using cardiovascular sparing anesthesia protocol)",[647,1559,1560],{},[796,1561,1564],{"href":1562,"rel":1563},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fv6y2vavg1p0afyw\u002FHemodynamic%20influence%20of%20acepromazine%20or%20dexmedetomidine%20premedication%20in%20isoflurane-anesthetized%20dogs.pdf?dl=0",[800],"New Findings from University of Illinois in Methyl Ethers Provides New Insights (Hemodynamic influence of acepromazine or dexmedetomidine premedication in isoflurane-anesthetized dogs)",[647,1566,1567],{},[796,1568,1571],{"href":1569,"rel":1570},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F74m752tuimbaelv\u002FUse%20of%20trazodone%20to%20facilitate%20postsurgical%20confinement%20in%20dogs.pdf?dl=0",[800],"New Veterinary Medicine Findings from North Carolina State University Reported (Use of trazodone to facilitate postsurgical confinement in dogs)",[647,1573,1574,1579],{},[796,1575,1578],{"href":1576,"rel":1577},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F46fgo3vt6pjtqt0\u002FVet%20Anaesthesia%20Analgesia%20-%202015%20-%20Monteiro%20-%20Effects%20of%20acepromazine%20morphine%20and%20acepromazine%20methadone%20premedication%20on.pdf?dl=0",[800],"Effects of acepromazine- morphine and acepromazine- methadone premedication on the minimum alveolar concentration of isoflurane in dogs"," by Eduardo R Monteiro, Karina Coelho, Thais F Bressan, Clarissa R Simoes & Betania S Monteiro",[647,1581,1582,1587],{},[796,1583,1586],{"href":1584,"rel":1585},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fk1w5vvzxuwxnbvb\u002FHemodynamic%20influence%20of%20acepromazine%20or%20dexmedetomidine%20premedication%20in%20isoflurane-anesthetized%20dogs%20%281%29.pdf?dl=0",[800],"Hemodynamic influence of acepromazine or dexmedetomidine premedication in isoflurane-anesthetized dogs"," by Stefania C. Grasso",[647,1589,1590,1595],{},[796,1591,1594],{"href":1592,"rel":1593},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fobyfwftvdtu85ho\u002FHeartworm-positive%20dogs%20recover%20without%20complications%20from%20surgical%20sterilization%20using%20cardiovascular%20sparing%20anesthesia%20protocolcomplications%20from%20surgical%20sterilization%20using%20cardiovascular%20sparing%20anesthesia%20protocol%29.pdf?dl=0",[800],"Heartworm-positive dogs recover without complications from surgical sterilization using cardiovascular sparing anesthesia protocolcomplications from surgical sterilization using cardiovascular sparing anesthesia protocol)"," by K.M. Peterson",[647,1597,1598,1603],{},[796,1599,1602],{"href":1600,"rel":1601},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F62mit62si7dbn3p\u002FUse%20of%20trazodone%20to%20facilitate%20postsurgical%20confinement%20in%20dogs%20%281%29.pdf?dl=0",[800],"Use of trazodone to facilitate postsurgical confinement in dogs"," by Margaret E. Gruen",[647,1605,1606,1611],{},[796,1607,1610],{"href":1608,"rel":1609},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F8ltxvcoo5plrw61\u002FMultivariable%20analysis%20of%20anesthetic%20factors%20associated%20with%20time%20to%20extubation%20in%20dogs.pdf?dl=0",[800],"Multivariable analysis of anesthetic factors associated with time to extubation in dogs"," by Stephanie S Kleine",[647,1613,1614],{},[657,1615,1616,1617],{},"3. ",[796,1618,1621],{"href":1619,"rel":1620},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002F0xuyzpjprsp5vds\u002FAAAdACqJDX7JXDi9dxtxYokda?dl=0",[800],"Feline Anesthetic Protocols",[647,1623,1624,1629],{},[796,1625,1628],{"href":1626,"rel":1627},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F95l0plhf2ptnnyk\u002FAAFP%20Feline%20Anesthesia%20Guidelines.pdf?dl=0",[800],"AAFP Feline Anesthesia Guidelines"," by Sheilah A Robertson.",[647,1631,1632,1637],{},[796,1633,1636],{"href":1634,"rel":1635},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fj6nuf45a2j96hd6\u002FUse%20of%20single-dose%20oral%20gabapentin%20to%20attenuate%20fear%20responses%20in%20cage-trap%20confined%20community%20cats%3A%20a%20double-blind%2C%20placebo-controlled%20field%20trial..pdf?dl=0",[800],"Use of single-dose oral gabapentin to attenuate fear responses in cage-trap confined community cats: a double-blind, placebo-controlled field trial"," by Katherine E Pankratz",[647,1639,1640,1645],{},[796,1641,1644],{"href":1642,"rel":1643},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F7xq4isvzkjwcp91\u002FThe%20effect%20of%20dexmedetomidine%20against%20oxidative%20and%20tubular%20damage%20induced%20by%20renal%20ischemia%20reperfusion%20in%20rats.pdf?dl=0",[800],"The effect of dexmedetomidine against oxidative and tubular damage induced by renal ischemia reperfusion in rats"," by Murat Cakir, Alaadin Polat, Suat Tekin, Nigar Vardi, Elif Taslidere, Zeynep Rumeysa Duran, and Kevser Tanbek",[647,1647,1648,1653],{},[796,1649,1652],{"href":1650,"rel":1651},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Ffnmfjk6aoyj4bro\u002FPrepubertal%20gonadectomy%20in%20cats%3A%20different%20injectable%20anaesthetic%20combinations%20and%20comparison%20with%20gonadectomy%20at%20traditional%20age..pdf?dl=0",[800],"Prepubertal gonadectomy in cats: different injectable anaesthetic combinations and comparison with gonadectomy at traditional age"," by Nathalie Porters",[647,1655,1656],{},[796,1657,1660],{"href":1658,"rel":1659},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fdl00e6wrm1z59io\u002FNew%20Veterinary%20Medicine%20Study.pdf?dl=0",[800],"New Veterinary Medicine Study Findings Have Been Reported from University of California (Effects of a single preappointment dose of gabapentin on signs of stress in cats during transportation and veterinary examination)",[647,1662,1663,1668],{},[796,1664,1667],{"href":1665,"rel":1666},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F1vzi3oc6zv9dyzr\u002FEvaluation%20of%20the%20sedative%20and%20cardiorespiratory%20effects%20of%20dexmedetomidine%2C%20dexmedetomidine-butorphanol%2C%20and%20dexmedetomidine-ketamine%20in%20cats..pdf?dl=0",[800],"Evaluation of the sedative and cardiorespiratory effects of dexmedetomidine, dexmedetomidine-butorphanol, and dexmedetomidine-ketamine in cats"," by André L Selmi",[647,1670,1671,1676],{},[796,1672,1675],{"href":1673,"rel":1674},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Ft5wgmtl8xnrjadi\u002FEvaluation%20of%20the%20clinical%20efficacy%20and%20safety%20of%20dexmedetomidine%20or%20medetomidine%20in%20cats%20and%20their%20reversal%20with%20atipamezole.pdf?dl=0",[800],"Evaluation of the clinical efficacy and safety of dexmedetomidine or medetomidine in cats and their reversal with atipamezole"," by Mikael Granholm, Brett C McKusick, Fia C Westerholm & John C Aspegren.",[647,1678,1679,1504],{},[796,1680,1683],{"href":1681,"rel":1682},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fj9kqikqk7hiwrzx\u002FEvaluation%20of%20dexmedetomidine%20and%20ketamine%20in%20combination%20with%20various%20opioids%20as%20injectable%20anesthetic%20combinations%20for%20castration%20in%20cats..pdf?dl=0",[800],"Evaluation of dexmedetomidine and ketamine in combination with various opioids as injectableanesthetic combinations for castration in cats",[647,1685,1686,1691],{},[796,1687,1690],{"href":1688,"rel":1689},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fbj3gdfhdlcgj4vb\u002FEffects%20of%20a%20single%20preappointment%20dose%20of%20gabapentin%20on%20signs%20of%20stress%20in%20cats%20during%20transportation%20and%20veterinary%20examination.pdf?dl=0",[800],"Effects of a single preappointment dose of gabapentin on signs of stress in cats during transportation and veterinary examination"," by Karen A. van Haaften, Lauren R. Eichstadt Forsythe, Elizabeth A. Stelow, Melissa J. Bain",[647,1693,1694,1699],{},[796,1695,1698],{"href":1696,"rel":1697},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F35ftrjmez645gpy\u002FEfficacy%20of%20a%20single%20dose%20of%20trazodone%20hydrochloride%20given%20to%20cats%20prior%20to%20veterinary%20visits%20to%20reduce%20signs%20of%20transport-%20and%20examination-related%20anxiety..pdf?dl=0",[800],"Efficacy of a single dose of trazodone hydrochloride given to cats prior to veterinary visits to reduce signs of transport- and examination-related anxiety."," by Brenda J Stevens",[647,1701,1702],{},[657,1703,1704,1705],{},"4. ",[796,1706,1709],{"href":1707,"rel":1708},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002Ft2robs07jqn6zyg\u002FAAC3fi3-ht06nMmrsdE-sjpUa?dl=0",[800],"Anesthesia and Fasting",[647,1711,1712,1716],{},[796,1713,1549],{"href":1714,"rel":1715},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Ffpqjblusagnl3bf\u002FIncidence%20of%20and%20risk%20factors%20for%20postoperative%20regurgitation%20and%20vomiting%20in%20dogs%3A%20244%20cases%20%282000-2012%29..pdf?dl=0",[800]," by John A Davies",[647,1718,1719,1724],{},[796,1720,1723],{"href":1721,"rel":1722},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F7bt4yzqf7u4ouxp\u002FPreoperative%20Fasting%3A%20An%20Outdated%20Concept%3F.pdf?dl=0",[800],"Preoperative Fasting: An Outdated Concept?"," by J. Diks",[647,1726,1727,1732],{},[796,1728,1731],{"href":1729,"rel":1730},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F0d6x5qpmbcq6m1i\u002FProper%20timing%20for%20preanesthestic%20fasting.pdf?dl=0",[800],"Proper Timing for Preanesthestic Fasting"," by Jonathan Miller, DVM, MS, DACVS",[647,1734,1735,1739],{},[796,1736,1403],{"href":1737,"rel":1738},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fnskcvfwh2ubpns8\u002FThe%20Association%20of%20Shelter%20Veterinarians%E2%80%99%202016%20Veterinary%20Medical%20Care%20Guidelines%20for%20Spay-Neuter%20Programs.pdf?dl=0",[800]," by Brenda Griffin et. al.",[647,1741,1742,1747],{},[796,1743,1746],{"href":1744,"rel":1745},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Frtxqrplej9f1sv1\u002FThe%20effect%20of%20pre-anaesthetic%20fasting%20time%20and%20type%20of%20food%20on%20gastric%20content%20volume%20and%20acidity%20in%20dogs.pdf?dl=0",[800],"The effect of pre-anaesthetic fasting time and type of food on gastric content volume and acidity in dogs"," by Ioannis Savvas",[647,1749,1750],{},[657,1751,1752,1753],{},"5. ",[796,1754,1757],{"href":1755,"rel":1756},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002Fcg9bmxh1ktvyxzb\u002FAAANiZHuxciSNWeK1wwSgxmxa?dl=0",[800],"Anesthesia and NSAID Use",[647,1759,1760,1765],{},[796,1761,1764],{"href":1762,"rel":1763},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F0ys8p0a87pcyjl0\u002FChanges%20in%20platelet%20function%2C%20hemostasis%2C%20and%20prostaglandin%20expression%20after%20treatment%20with%20nonsteroidal%20anti-inflammatory%20drugs%20with%20various%20cyclooxygenase%20selectivities%20in%20dogs.pdf?dl=0",[800],"Changes in platelet function, hemostasis, and prostaglandin expression after treatment with nonsteroidal anti-inflammatory drugs with various cyclooxygenase selectivities in dogs"," by Benjamin M. Brainard, VMD; Craig P. Meredith; Mary Beth Callan, VMD; Steven C. Budsberg, DVM, MS;Francis S. Shofer, PhD; Bernd Driessen, DVM, Dr med vet; Cynthia M. Otto, DVM, P",[647,1767,1768,1773],{},[796,1769,1772],{"href":1770,"rel":1771},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fdil8v5i2zsokryc\u002FComparison%20of%20injectable%20robenacoxib%20versus%20meloxicam%20for%20peri-operative%20use%20in%20cats%3A%20results%20of%20a%20randomised%20clinical%20trial..pdf?dl=0",[800],"Comparison of injectable robenacoxib versus meloxicam for peri-operative use in cats: results ofa randomised clinical trial"," by Masatoshi Kamata",[647,1775,1776,1781],{},[796,1777,1780],{"href":1778,"rel":1779},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Ft3r7rwfhwnof2fu\u002FComparison%20of%20the%20analgesic%20effects%20of%20meloxicam%20and%20carprofen%20administered%20preoperatively%20to%20dogs%20undergoing%20orthopaedic%20surgery..pdf?dl=0",[800],"Comparison of the analgesic effects of meloxicam and carprofen administered preoperatively todogs undergoing orthopaedic surgery"," by F G Laredo",[647,1783,1784,1789],{},[796,1785,1788],{"href":1786,"rel":1787},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fzykhovdxqx0moh6\u002FEffects%20of%20meloxicam%20on%20the%20haemostatic%20profile%20of%20dogs%20undergoing%20orthopaedic%20surgery..pdf?dl=0",[800],"Effects of meloxicam on the haemostatic profile of dogs undergoing orthopaedic surgery"," by G. M. Kazakos, L. G. Papazoglou, T. Rallis, G. Tsimopoulos, K. Adamama-Moraitou, A. Tea",[647,1791,1792,1797],{},[796,1793,1796],{"href":1794,"rel":1795},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F1m83kfhv6hlklbd\u002FEvaluation%20of%20glomerular%20filtration%20rate%20in%20cats%20with%20reduced%20renal%20mass%20and%20administered%20meloxicam%20and%20acetylsalicylic%20acid.pdf?dl=0",[800],"Evaluation of glomerular filtration rate in cats with reduced renal mass and administered meloxicam and acetylsalicylic acid"," by Kathryn K. Surdyk, DVM, PhD; Cathy A. Brown, VMD, PhD; Scott A. Brown, VMD, PhD",[647,1799,1800,1805],{},[796,1801,1804],{"href":1802,"rel":1803},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fo2frdstpugr6sjs\u002FEvaluation%20of%20subcutaneous%20and%20oral%20administration%20of%20robenacoxib%20and%20meloxicam%20for%20the%20treatment%20of%20acute%20pain%20and%20inflammation%20associated%20with%20orthopedic%20surgery%20in%20dogs.pdf?dl=0",[800],"Evaluation of subcutaneous and oral administration of robenacoxib and meloxicam for the treatment of acute pain and inflammation associated with orthopedic surgery in dogs"," by Philippe Gruet, DVM; Wolfgang Seewald, PhD; Jonathan N. King, BVSc, PhD",[647,1807,1808,1813],{},[796,1809,1812],{"href":1810,"rel":1811},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F9fk0knn0soda342\u002FInvolvement%20of%20inflammation%20in%20severe%20post-operative%20pain%20demonstrated%20by%20pre-surgical%20and%20post-surgical%20treatment%20with%20piroxicam%20and%20ketorolac.pdf?dl=0",[800],"Involvement of inflammation in severe post-operative pain demonstrated by pre-surgical and post-surgical treatment with piroxicam and ketorolac"," by Isami Fujita, Takako Okumura, Ayano Sakakibara and Yasuhiro Kita",[647,1815,1816,1821],{},[796,1817,1820],{"href":1818,"rel":1819},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Finqqoh6kk5c5fu5\u002FRobenacoxib%20versus%20meloxicam%20for%20the%20control%20of%20peri-operative%20pain%20and%20inflammation%20associated%20with%20orthopaedic%20surgery%20in%20cats-%20a%20randomised%20clinical%20trial.pdf?dl=0",[800],"Robenacoxib versus meloxicam for the control of peri-operative pain and inflammation associated with orthopaedic surgery in cats: a randomised clinical trial"," by Cindy Speranza, Vincent Schmid, Jerome M Giraudel, Wolfgang Seewald and Jonathan N King",[647,1823,1824,1829],{},[796,1825,1828],{"href":1826,"rel":1827},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fbm0uxnbz54n82mx\u002FA%20retrospective%20analysis%20of%20the%20effects%20of%20meloxicam%20on%20the%20longevity%20of%20aged%20cats%20with%20and%20without%20overt%20chronic%20kidney%20disease..pdf?dl=0",[800],"A retrospective analysis of the effects of meloxicam on the longevity of aged cats with and withoutovert chronic kidney disease."," by Richard A Gowan",[647,1831,1832,1837],{},[796,1833,1836],{"href":1834,"rel":1835},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fslayktn4mdcqmsp\u002FEfficacy%20of%20tolfenamic%20acid%20and%20meloxicam%20in%20the%20control%20of%20postoperative%20pain%20following%20ovariohysterectomy%20in%20the%20cat.pdf?dl=0",[800],"Efficacy of tolfenamic acid and meloxicam in the control of postoperative pain following ovariohysterectomy in the cat"," by Javier Benito-de-la-Víbora",[677,1839,1841],{"id":1840},"community-cats","Community Cats:",[647,1843,1844,1849],{},[796,1845,1848],{"href":1846,"rel":1847},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fjn27gsca4pvk1ww\u002F2020%20AAFP%20Feline%20Retrovirus%20Testing%20and%20Management%20Guidelines.pdf?dl=0",[800],"2020 AAFP Feline Retrovirus Testing and Management Guidelines"," by Susan Little",[647,1851,1852],{},[796,1853,1856],{"href":1854,"rel":1855},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fdjfthm48q3un129\u002FAdvocacyToolkit-lowres.pdf?dl=0",[800],"Alley Cat Allies: Advocacy Toolkit",[647,1858,1859,1864],{},[796,1860,1863],{"href":1861,"rel":1862},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Ffov1qak522gf7hh\u002FHumane%20strategies%20for%20controlling%20feral%20cat%20populations..pdf?dl=0",[800],"Humane strategies for controlling feral cat populations."," by Julie K Levy",[677,1866,1868],{"id":1867},"felv-research","FeLV Research",[647,1870,1871,1864],{},[796,1872,1875],{"href":1873,"rel":1874},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fxwr45yp7jm1vep4\u002FSeroprevalence%20of%20feline%20leukemia%20virus%20and%20feline%20immunodeficiency%20virus%20infection%20among%20cats%20in%20North%20America%20and%20risk%20factors%20for%20seropositivity..pdf?dl=0",[800],"Seroprevalence of feline leukemia virus and feline immunodeficiency virus infection among cats in North America and risk factors for seropositivity.",[647,1877,1878],{},[796,1879,1882],{"href":1880,"rel":1881},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fki6ib3zipfje07w\u002FFeline%20Retrovirus%20Management%20Guidelines%20%28AAFP%29%20-%20IDEXX.pdf?dl=0",[800],"Feline Retrovirus Management Guidelines",[647,1884,1885,1890],{},[796,1886,1889],{"href":1887,"rel":1888},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fi0e0x0hdz693v4z\u002FPrevalence%20of%20feline%20leukemia%20virus%20infection%20and%20serum%20antibodies%20against%20feline%20immunodeficiency%20virus%20in%20unowned%20free-roaming%20cats.pdf?dl=0",[800],"Prevalence of feline leukemia virus infection and serum antibodies against feline immunodeficiency virus in unowned free-roaming cats"," by Irene T. Lee, Julie K. Levy, Shawn P. Gorman, P. Cynda Crawford, Margaret R. Slate",[677,1892,1894],{"id":1893},"surgical-techniques","Surgical Techniques:",[647,1896,1897,1273,1902],{},[796,1898,1901],{"href":1899,"rel":1900},"https:\u002F\u002Fwww.dropbox.com\u002Fsh\u002F2fgdywgs2l185ac\u002FAADAypfQpvuuJ7L-Rvd2sL9da?dl=0",[800],"This link",[721,1903,1904],{},"will take you to a collection of research on surgical procedures and techniques for veterinary clinics.",[647,1906,1907,1912],{},[796,1908,1911],{"href":1909,"rel":1910},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F90ndjxe5dwnzh0v\u002FA%20comparison%20of%202%20different%20suture%20patterns%20for%20skin%20closure%20of%20canine%20ovariohysterectomy.pdf?dl=0",[800],"A comparison of 2 different suture patterns for skin closure of canine ovariohysterectomy"," by Anne Sylvestre, Jeff Wilson, Jonathan Hare",[647,1914,1915,1920],{},[796,1916,1919],{"href":1917,"rel":1918},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Feo68g4wp7vkef7b\u002FASNA%20Reference%20Already%20Been%20Spayed%3F.pdf?dl=0",[800],"ALREADY BEEN SPAYED? ALREADY BEEN NEUTERED?"," by Brenda Griffin, DVM, MS, DACVIM",[647,1922,1923,1927],{},[796,1924,1926],{"href":1917,"rel":1925},[800],"Choice of Suture Pattern for Linea Alba Closure"," by Chrissy Roberts",[647,1929,1930,1935],{},[796,1931,1934],{"href":1932,"rel":1933},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fken7v6eww5ti5gm\u002FDetermining%20the%20optimal%20age%20for%20gonadectomy%20of%20dogs%20and%20cats.pdf?dl=0",[800],"Determining the optimal age for gonadectomy of dogs and cats"," by Margaret V. Root Kustritz",[647,1937,1938,1943],{},[796,1939,1942],{"href":1940,"rel":1941},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002F2dw0xy2swr5hokr\u002FScrotal%20Approach%20to%20Canine%20Orchiectomy.pdf?dl=0",[800],"Scrotal Approach to Canine Orchiectomy"," by Brian A. DiGangi, Matthew Johnson, Natalie Isaza",[647,1945,1946,1951],{},[796,1947,1950],{"href":1948,"rel":1949},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fywjtgcsd1aob8zm\u002FOutcomes%20of%20elective%20gonadectomy%20procedures%20performed%20on%20dogs%20and%20cats%20by%20veterinary%20students%20and%20shelter%20veterinarians%20in%20a%20shelter%20environment..pdf?dl=0",[800],"Outcomes of elective gonadectomy procedures performed on dogs and cats by veterinary students and shelter veterinarians in a shelter environment."," by Rachael E Kreisler",[647,1953,1954,1958],{},[796,1955,1957],{"href":1909,"rel":1956},[800],"Use of an inguinal approach adapted from equine surgery for cryptorchidectomy in dogs and cats: 26 cases (1999-2010)."," by Robert R Steckel",[647,1960,1961,1966],{},[796,1962,1965],{"href":1963,"rel":1964},"https:\u002F\u002Fwww.dropbox.com\u002Fs\u002Fvp6iqziwb8syvgp\u002FPedicle%20ties%20provide%20a%20rapid%20and%20safe%20method%20for%20feline%20ovariohysterectomy..pdf?dl=0",[800],"Pedicle ties provide a rapid and safe method for feline ovariohysterectomy."," by Kirk P Miller",[677,1968,1970],{"id":1969},"guidelines","Guidelines",[713,1972,1974],{"id":1973},"the-aspca-spayneuter-library","The ASPCA Spay\u002FNeuter Library",[647,1976,1977,1978],{},"Access the library here: ",[796,1979,1980],{"href":1980,"rel":1981},"https:\u002F\u002Fwww.aspcapro.org\u002Ftraining-spayneuter-alliance-training\u002Fspayneuter-library",[800],[647,1983,1984],{},"This is a fantastic library covering all aspects of clinic management.",[713,1986,1988],{"id":1987},"spayneuter-protocols","Spay\u002FNeuter Protocols",[647,1990,1991,1992,1995,1996],{},"And these are not just the guides ",[721,1993,1994],{},"we've"," created! Here is a journal article from the American Veterinary Medical Association on spay\u002Fneuter guidelines titled \"",[796,1997,1403],{"href":1998,"rel":1999},"https:\u002F\u002Favmajournals.avma.org\u002Fview\u002Fjournals\u002Fjavma\u002F249\u002F2\u002Fjavma.249.2.165.xml#d161835e1315.%22",[800],[647,2001,2002,2003,2007],{},"\"",[796,2004,2006],{"href":1394,"rel":2005},[800],"Shelter Medicine for Veterinarians and Staff, Second Edition, 2013"," Editors Lila Miller, BS, DVM\nStephen Zawistowski, PhD, CAAB \"",[677,2009,2011],{"id":2010},"case-studies","Case Studies",[713,2013,2015],{"id":2014},"better-vaccine-clinics-with-clinic-hq","Better Vaccine Clinics with Clinic HQ",[647,2017,2018,2019],{},"This case study was done in Brownsville, Texas, at a large vaccine clinic.\nView slideshow ",[796,2020,1319],{"href":2021,"rel":2022},"https:\u002F\u002Fdocs.google.com\u002Fpresentation\u002Fd\u002F1ck6Y9beEAagRogh0OUC3p7ONpaZ-EshkEBYIAPTg498\u002Fedit#slide=id.p",[800],[713,2024,2026],{"id":2025},"reservation-clinics","Reservation Clinics",[647,2028,2029],{},"The Hopi Nation held a two-day spay\u002Fneuter clinic and a walk-in vaccine clinic at the Tewa Community Center in Polacca, Arizona. The goal was to see if people would sign up online and if they would pre-sign the consent forms.",[647,2031,2032],{},"Ninety-three dogs were spayed\u002Fneutered and vaccinated, plus another ninety animals vaccinated.",[647,2034,2035,2036],{},"View the slideshow ",[796,2037,1319],{"href":2038,"rel":2039},"https:\u002F\u002Fdocs.google.com\u002Fpresentation\u002Fd\u002F1m7bgy8tLqLYNgAjqMBzvmOOV2lGEzIAdwZZbDhWmaw0\u002Fedit#slide=id.p",[800],[647,2041,2042,2047],{},[796,2043,2046],{"href":2044,"rel":2045},"https:\u002F\u002Fdocs.google.com\u002Fpresentation\u002Fd\u002F14c4AoGV8Bzaj1fcT-anpZwhxzcGIa7KfPL1Tqgv4i7A\u002Fedit#slide=id.g11bea739ecb_0_1214",[800],"Here"," is our research on spay\u002Fneuter clinic protocols.",[677,2049,2051],{"id":2050},"training-videos","Training Videos",[647,2053,2054],{},"Whether you are a new clinic or you have been with Clinic HQ for some time, these course training videos are essential for key administrative team members to watch in order to best understand the ins and outs of the software.",[677,2056,929],{"id":2057},"clinic-hq-setup-course-1",[647,2059,2060],{},"This would be ideal for any clinic that feels they would like to leverage all the tools HQ has to offer. It goes through every screen in Setup and gets deep into the details and nuances of the tools available. If you suspect your clinic may not be getting everything out of HQ that is available, why not send someone to take this free course?",[677,2062,2064],{"id":2063},"clinic-hq-go-live-courses-1","Clinic HQ Go Live Courses",[647,2066,2067],{},"We have two Go-Live Courses at university.clinichq.com that all onboarding clinics and new staff members would benefit from taking! The first is our HQ Go Live: Admin course. This course takes your team through administration duties starting with the basics and moving into making appointments and payment options. The second course is our HQ Go Live: Medical course which takes your medical team through Patient flow and drug logging, medical records, Idexx, and rechecks.",[647,2069,2070,2071],{},"Here is a link to all of our current courses:\n",[796,2072,2075],{"href":2073,"rel":2074},"http:\u002F\u002Funiversity.clinichq.com",[800],"Clinic HQ University",[677,2077,967],{"id":2078},"hqs-top-tools-1",[647,2080,2081,2085],{},[796,2082,2084],{"href":624,"target":2083},"_blank","Watch these videos"," that discuss how to use the top features in Clinic HQ. Discover the awesome tools your clinic might be missing out on. Al clinics have access to these tools included in your subscription.\nThe videos are ale a great teaching resource.",{"title":145,"searchDepth":2087,"depth":2087,"links":2088},1,[2089,2091,2092,2093,2094,2095,2096,2097,2098,2099,2100,2101,2102,2103,2104,2105,2106,2107,2108],{"id":679,"depth":2090,"text":680},2,{"id":846,"depth":2090,"text":847},{"id":997,"depth":2090,"text":998},{"id":1086,"depth":2090,"text":1087},{"id":1123,"depth":2090,"text":1124},{"id":1263,"depth":2090,"text":1264},{"id":1287,"depth":2090,"text":1288},{"id":1360,"depth":2090,"text":1361},{"id":1364,"depth":2090,"text":1365},{"id":1446,"depth":2090,"text":1447},{"id":1840,"depth":2090,"text":1841},{"id":1867,"depth":2090,"text":1868},{"id":1893,"depth":2090,"text":1894},{"id":1969,"depth":2090,"text":1970},{"id":2010,"depth":2090,"text":2011},{"id":2050,"depth":2090,"text":2051},{"id":2057,"depth":2090,"text":929},{"id":2063,"depth":2090,"text":2064},{"id":2078,"depth":2090,"text":967},"md",{},true,{"title":18,"description":21},{"loc":2114},"\u002Flearning-hq","-r31PUBqZlSKws7NNGZalVvI9L1ZppyEVOmck23Bmqo",[2117,2118],{"title":13,"path":9,"stem":14,"description":16,"children":-1},{"title":23,"path":24,"stem":25,"description":26,"children":-1},1777048723393]