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signatures.",{"title":486,"path":487,"stem":488,"icon":15,"description":489,"color":15},"Prescription Labels","\u002Fsettings\u002Fprescription-labels","08.settings\u002F14.prescription-labels","Supported label printers for prescription labels: Zebra and Dymo setup.",{"title":491,"path":492,"stem":493,"icon":15,"description":494,"color":15},"Microchip Preferences","\u002Fsettings\u002Fmicrochip-preferences","08.settings\u002F15.microchip-preferences","Configure microchip integration preferences and auto-registration partners.",{"title":496,"path":497,"stem":498,"icon":15,"description":499,"color":15},"Capacity Management","\u002Fsettings\u002Fcapacity-management","08.settings\u002F16.capacity-management","Set daily spay\u002Fneuter capacity limits by species, sex, and weight.",{"title":501,"path":502,"stem":503,"icon":15,"description":504,"color":15},"Wellness Settings","\u002Fsettings\u002Fwellness-settings","08.settings\u002F17.wellness-settings","Set up wellness rooms, appointment types, and scheduling preferences.",{"title":506,"path":507,"stem":508,"icon":15,"description":509,"color":15},"Templates Settings","\u002Fsettings\u002Ftemplates-settings","08.settings\u002F18.templates-settings","Upload custom clinic forms with merge fields for auto-populated data.",{"title":511,"path":512,"stem":513,"icon":15,"description":514,"color":15},"E-Appointments","\u002Fsettings\u002Fe-appointments","08.settings\u002F19.e-appointments","Set up online appointment booking for clients via E-Appointments.",{"title":516,"path":517,"stem":518,"icon":15,"description":519,"color":15},"E-Payments","\u002Fsettings\u002Fe-payments","08.settings\u002F20.e-payments","Enable online payments by connecting your MP Group merchant account.",{"title":521,"path":522,"stem":523,"icon":15,"description":524,"color":15},"Mobile Location Settings","\u002Fsettings\u002Fmobile-location-settings","08.settings\u002F21.mobile-location-settings","Configure mobile clinic locations and schedules in HQ settings.",{"title":526,"path":527,"stem":528,"icon":15,"description":529,"color":15},"Confirmations and Reminders","\u002Fsettings\u002Fconfirmations-and-reminders","08.settings\u002F22.confirmations-and-reminders","Configure automated confirmation and reminder settings for all appointments.",{"title":531,"path":532,"stem":533,"icon":15,"description":534,"color":15},"Medical Records Request","\u002Fsettings\u002Fmedical-records-request","08.settings\u002F23.medical-records-request","Share your clinic medical record request form link with clients.",{"title":536,"path":537,"stem":538,"icon":15,"description":539,"color":15},"Email Attachments","\u002Fsettings\u002Femail-attachments","08.settings\u002F24.email-attachments","Attach documents like aftercare PDFs to confirmation or reminder emails.",{"title":541,"path":542,"stem":543,"icon":15,"description":544,"color":15},"Call & Text Add On","\u002Fsettings\u002Fcall-text-add-on","08.settings\u002F25.call-text-add-on","Set up text and robo-call reminders with the Call and Text add-on.",{"title":546,"path":547,"stem":548,"icon":15,"description":549,"color":15},"e-Lobby","\u002Fsettings\u002Fe-lobby","08.settings\u002F26.e-lobby","Configure auto-response messages for E-Lobby client communications.",{"title":551,"path":552,"stem":553,"icon":15,"description":554,"color":15},"Invoices","\u002Fsettings\u002Finvoices","08.settings\u002F27.invoices","Customize the email template sent with volume client invoices.",{"title":556,"path":557,"stem":558,"icon":15,"description":559,"color":15},"Donations","\u002Fsettings\u002Fdonations-campaigns","08.settings\u002F28.donations-campaigns","Set up donation campaigns and embed widgets for online giving.",{"title":561,"path":562,"stem":563,"icon":15,"description":564,"color":15},"Funding Partnerships","\u002Fsettings\u002Ffunding-partnerships","08.settings\u002F29.funding-partnerships","Create funding partnerships as a prerequisite for subsidy setup.",{"title":566,"path":567,"stem":568,"icon":15,"description":569,"color":15},"Subsidy Settings","\u002Fsettings\u002Fsubsidy-settings","08.settings\u002F30.subsidy-settings","Create and configure subsidy settings with funding partnerships.",{"title":571,"path":572,"stem":573,"icon":15,"description":574,"color":15},"Grantors","\u002Fsettings\u002Fgrantors","08.settings\u002F31.grantors","Set up grantors to track the source of every donation in HQ.",{"title":576,"path":577,"stem":578,"icon":15,"description":579,"color":15},"VC Custom Pricing","\u002Fsettings\u002Fvc-custom-pricing","08.settings\u002F32.vc-custom-pricing","Override standard pricing for individual volume clients on specific items.",{"title":581,"path":582,"stem":583,"icon":15,"description":584,"color":15},"Tax Info","\u002Fsettings\u002Ftax-info","08.settings\u002F33.tax-info","Configure tax categories and rates for taxable clinic items.",{"title":586,"path":587,"stem":588,"icon":15,"description":589,"color":15},"QuickBooks","\u002Fsettings\u002Fquickbooks","08.settings\u002F34.quickbooks","Map QuickBooks codes to HQ services and products for accounting sync.",{"title":591,"path":592,"stem":593,"icon":15,"description":594,"color":15},"Chat Settings","\u002Fsettings\u002Fchat-settings","08.settings\u002F35.chat-settings","Enable instant messaging between your clinic and volume client Portal users.",{"title":596,"path":597,"stem":598,"icon":15,"description":599,"color":15},"OneLink E-Appointments (Multi-Clinic Only)","\u002Fsettings\u002Fone-link","08.settings\u002F36.one-link","OneLink: a single E-Appointment booking link for multi-clinic organizations.",{"title":601,"path":602,"stem":603,"icon":15,"description":604,"color":15},"VCP Settings","\u002Fsettings\u002Fvcp-settings","08.settings\u002F37.vcp-settings","Control volume client Portal permissions and required fields.",{"title":606,"path":607,"stem":608,"icon":15,"description":609,"color":15},"Inventory","\u002Fsettings\u002Finventory","08.settings\u002F38.inventory","Track inventory through HQ custom reports since there is no built-in system.",{"title":611,"icon":612,"description":613,"color":614,"path":615,"stem":616,"children":617},"Resources & Perks","i-lucide-gift","Explore resources, tools, and perks available to your clinic.","text-rose-500","\u002Fresources-and-perks","09.resources-and-perks",[618,622,627,632,637],{"title":619,"path":615,"stem":620,"icon":15,"description":621,"color":15},"Overview","09.resources-and-perks\u002Findex","Explore HQ's top tools, downloadable templates, exclusive clinic perks, and discounted credit card processing options.",{"title":623,"path":624,"stem":625,"icon":15,"description":626,"color":15},"Top Tools","\u002Fresources-and-perks\u002Ftop-tools","09.resources-and-perks\u002F01.top-tools","Quick video overviews of HQ's most powerful features, including online scheduling, e-Pay, consent forms, patient flow, grant management, and more.",{"title":628,"path":629,"stem":630,"icon":15,"description":631,"color":15},"Templates & Resources","\u002Fresources-and-perks\u002Ftemplates-and-resources-copy","09.resources-and-perks\u002F02.templates-and-resources copy","Download ready-to-use HQ templates for consent forms, aftercare instructions, cage cards, curbside check-in flyers, and other clinic documents.",{"title":633,"path":634,"stem":635,"icon":15,"description":636,"color":15},"Perks","\u002Fresources-and-perks\u002Fperks","09.resources-and-perks\u002F03.perks","Exclusive benefits available to HQ clinics, including discounted credit card processing, microchips, vet supplies, text messaging, surgical packs, and volunteer opportunities.",{"title":256,"path":638,"stem":639,"icon":15,"description":640,"color":15},"\u002Fresources-and-perks\u002Fcredit-cards","09.resources-and-perks\u002F04.credit-cards","Learn about HQ's discounted interchange-plus credit card processing rates, supported hardware, and how to get a savings quote for your clinic.",{"id":642,"title":13,"body":643,"color":15,"description":16,"extension":872,"icon":15,"links":15,"meta":873,"navigation":874,"path":9,"seo":875,"sitemap":876,"stem":14,"__hash__":878},"docs\u002F01.getting-started\u002Findex.md",{"type":644,"value":645,"toc":860},"minimark",[646,653,661,664,669,686,688,692,699,701,705,712,714,718,728,730,734,737,753,755,759,766,768,772,777,800,802,806,809,838,846,848,855],[647,648,649],"p",{},[650,651],"img",{"alt":145,"src":652},"\u002Fimages\u002F01-getting-started\u002Fchq-header-01.png",[647,654,655,656,660],{},"This manual is your step-by-step guide to Clinic HQ—built to save time and “cut” down on\nthe workload (no anesthesia required!). Our goal is for this to be your ",[657,658,659],"strong",{},"first stop","\nwhenever you or your staff have questions, so you can often find answers without opening\na help ticket. Each feature is broken down into simple how-to sections, with videos and\nscreenshots where useful.",[662,663],"hr",{},[665,666,668],"h2",{"id":667},"accessing-hq","Accessing HQ",[647,670,671,672,681,682,685],{},"Visit ",[657,673,674],{},[675,676,680],"a",{"href":677,"rel":678},"https:\u002F\u002Fclinichq.com",[679],"nofollow","clinichq.com"," to log in. The only requirement is\nthat you use ",[657,683,684],{},"Google Chrome"," as your browser.",[662,687],{},[665,689,691],{"id":690},"finding-information-in-this-manual","Finding Information in This Manual",[647,693,694,695,698],{},"Use the ",[657,696,697],{},"Search tool"," in the top to quickly locate topics.",[662,700],{},[665,702,704],{"id":703},"learning-clinic-hq","Learning Clinic HQ",[647,706,707,708,711],{},"We’ve created clear, easy-to-follow online resources available to you and your staff\n24\u002F7. All of our how-to videos are in ",[657,709,710],{},"HQ University",". We highly recommend watching them\nto familiarize yourself with each topic and get the most out of our tools.",[662,713],{},[665,715,717],{"id":716},"getting-help","Getting Help",[647,719,720,721,724,725],{},"Scroll to the bottom of the navigation panel on the left and select ",[657,722,723],{},"Help & Support","\nto view your options.\n",[650,726],{"alt":145,"src":727},"\u002Fimages\u002Fshared\u002Fhelp.png",[662,729],{},[665,731,733],{"id":732},"accessing-your-own-personal-training-clinic","Accessing Your Own Personal Training Clinic",[647,735,736],{},"If you’re new to Clinic HQ, one of the best ways to learn is by using your training\nclinic.",[738,739,740,747,750],"ul",{},[741,742,743,744],"li",{},"Go to: ",[657,745,746],{},"Help & Support > Visit Training Site",[741,748,749],{},"The training clinic lets you practice making appointments, checking out animals, and\nexploring the software without affecting your real clinic.",[741,751,752],{},"Each user has their own personalized training clinic with common default settings,\nwhich you can adjust to better match your real clinic.",[662,754],{},[665,756,758],{"id":757},"connect-with-the-community","Connect with the Community",[647,760,761,762,765],{},"The ",[675,763,764],{"href":405},"Spay\u002FNeuter Central Facebook\nGroup"," is a\nresource for anyone who works at or volunteers for a spay\u002Fneuter or wellness clinic.\nIt’s a space to ask questions, share ideas, and connect with others in the spay\u002Fneuter\ncommunity. While it’s open to everyone in the field, most members are Clinic HQ users,\nand the group is managed by the Clinic HQ team.",[662,767],{},[665,769,771],{"id":770},"create-your-own-manual","Create your own manual",[647,773,774],{},[657,775,776],{},"You may want to create your own manual for yourself or your staff. Here's how:",[778,779,780,787,794,797],"ol",{},[741,781,782,783,786],{},"Download this manual as a ",[657,784,785],{},"PDF"," using the button in the lower-left corner.",[741,788,789,790,793],{},"Open Microsoft Word > ",[657,791,792],{},"File > Open"," and select the PDF.",[741,795,796],{},"Word will convert it into an editable copy.",[741,798,799],{},"Edit as needed, then save as a Word document or PDF.",[662,801],{},[665,803,805],{"id":804},"bookmark-key-resources","Bookmark Key Resources",[647,807,808],{},"Make sure to bookmark these pages for easy access:",[738,810,811,818,824,831],{},[741,812,813],{},[675,814,817],{"href":815,"rel":816},"https:\u002F\u002Fapp.clinichq.com",[679],"HQ Application",[741,819,820],{},[675,821,710],{"href":822,"rel":823},"https:\u002F\u002Funiversity.clinichq.com\u002F",[679],[741,825,826],{},[675,827,830],{"href":828,"rel":829},"https:\u002F\u002Fstatus.clinichq.com\u002F",[679],"Issues & Outages",[741,832,833],{},[675,834,837],{"href":835,"rel":836},"https:\u002F\u002Fmanual.clinichq.com",[679],"This manual",[647,839,840,841],{},"Learn how to bookmark pages in Chrome ",[675,842,845],{"href":843,"rel":844},"https:\u002F\u002Fsupport.google.com\u002Fchrome\u002Fanswer\u002F188842",[679],"HERE",[662,847],{},[647,849,850,851,854],{},"We hope it's smooth sailing from here, but If you have scoured the manual and still can't find what you are looking for - please ",[675,852,853],{"href":9},"open a help ticket",".",[647,856,857],{},[657,858,859],{},"Happy HQ'ing!",{"title":145,"searchDepth":861,"depth":861,"links":862},1,[863,865,866,867,868,869,870,871],{"id":667,"depth":864,"text":668},2,{"id":690,"depth":864,"text":691},{"id":703,"depth":864,"text":704},{"id":716,"depth":864,"text":717},{"id":732,"depth":864,"text":733},{"id":757,"depth":864,"text":758},{"id":770,"depth":864,"text":771},{"id":804,"depth":864,"text":805},"md",{},true,{"title":13,"description":16},{"loc":877},"\u002F","5ObhNU566b8Nqr1V1SsWuJqNy66Y91BR-6FAVvB0AZM",[15,880],{"title":18,"path":19,"stem":20,"description":21,"children":-1},1777048716450]