18.8.1. Where do you see and send text messages

When a client texts your clinic or staff needs to send a one-off message to the client, these one-on-one correspondences are in the E-Lobby.

1. Sending Texts from the E-lobby:
2. To initiate a custom text to a client, you must open the e-Lobby. Remember the e-Lobby is like your front desk. Check-in, checkout, and communication can occur here.
3. Each animal will have its own card. On the card is a talking bubble. Click the talking bubble icon to initiate a text to the client/owner the animal is scheduled under.
4. You cannot text a phone number that has not been assigned to an animal.

Please note, that delivery status for automated texts such as appointment reminders are tracked in (blank)Communication Logs.

1. Receiving Texts in the E-lobby

A chat bubble icon is displayed in the upper right corner of the screen. If there are unread messages, a red numerical symbol will be displayed. You see them in E-lobby here: