19.13.10. Rapid Refund Error - What To Do

What To Do with Rapid Refund Errors

• MX Merchant has a refund threshold in place to prevent fraud. The default is 50 refunds in 24 hours or 10 within 2 minutes. If your clinic exceeds the threshold, you will see an error banner with “Rapid Refund Activity Detected”

If you are constantly getting this message, please call MP Group at 770-818-6188 to review your account. It’s possible there is a lock on your account.

• Process all refunds through Clinic HQ. Do not process refunds via MX Merchant directly.